The new FollowMe printers have started arriving on campus (managed print).

FollowMe printing:

• Reduces the number of documents left uncollected
• Ensures printing confidentiality
• Allows users flexibility of where to print
• Cuts down on paper waste
• Decreases Drake’s environmental footprint

Here’s what you’ll need to know to get started when your new printer(s) arrive:

Confirm installation of PaperCut software and printer drivers: If you have a Drake-owned computer, these should already be installed on your machine. After the software and drivers are installed, you will need to restart your computer for BW FollowMe and Color FollowMe to appear as printer choices.

Select your account (only applicable if you have more than one): If you have access to charge printing and copying to more than one account, you’ll be able to select an account to use each time. A window will pop up when you print your document so you can choose the correct account. At the copier, you’ll select the account on the screen to charge your copies.

Identify color and BW FollowMe printers: Look for these icons to find the nearest FollowMe printer.

Activate your Drake ID card: A one-time activation is required to connect your Drake ID card to your printing account. The first time you print or copy at any of the new devices, you’ll need to activate your Drake ID card by tapping it on the card reader and entering your Drake user ID number and password.

Tap to print: Once your card has been activated, all you need to do once you’ve sent a job to print is go to the printer of your choice, tap your Drake ID, and release the document to print.

Training: Training will be offered by building as new machines are installed. Additional training opportunities will be offered in early August. Watch for more information in future issues of OnCampus.

—Carla Herling, ITS Communications Manager

Information Technology Services is working on several initiatives designed to better protect our sensitive information, and to detect and respond to ongoing attacks against our technology infrastructure.

Attackers are increasingly relying on all of us to “open the gates” to our information. They do this by:

• Sending phishing emails disguised to look like our own websites
• Calling individuals and asking for information
• Visiting offices that may have research or financial information stored on computers or in easily accessible areas

Our information is valuable, whether it’s identities, research, or even information about how we operate, and we must work to protect it.

Attacks are also getting more technically sophisticated, often going undetected until information has already been compromised. Drake, like other institutions, faces these ever-changing attacks at an increasing rate, and we must continue to keep our confidential information secure.

Watch OnCampus for additional information on these initiatives:

Security Information Event Monitoring (SIEM)—ITS is implementing this new technology, which provides alerts and critical information about potential and in-progress attacks. It gathers information from key systems and uses pattern and trend analysis to detect unusual behavior. This could be someone logging into email from two countries at once, or an individual attempting to guess common passwords.

PCI (Payment Card Industry) Compliance—We process hundreds of thousands of payment cards on campus every year and must remain compliant with extensive regulations designed to protect cardholder information, or face possible fines or sanctions. ITS is reviewing existing practices and making changes to ensure this information is secure and that we maintain this necessary accreditation.

Disaster recovery planning—If a disaster were to affect Drake’s technology infrastructure, how long would we take to recover? What should be done first? ITS is continuously updating recovery documentation and preparing to test our capability to respond to a disaster.

—Peter Lundstedt, Information Security Manager

Plans to move the University Bookstore to Olmsted Center are underway. The bookstore will be located on the western end of the first floor of Olmsted Center (west of the Pomerantz stage area). This move presents a great opportunity to bring Drake-branded items, as well as textbooks, closer to the customer. Enhancements to online ordering capabilities will also be a key advantage introduced in the coming months to bookstore customers. As part of the improvements to Olmsted Center, a focused effort on enhancing student gathering spaces continues.

The current bookstore location at 3003 Forest Ave. is being evaluated as the future site of Drake’s occupational therapy program. Watch for more information about the project in OnCampus.

—Venessa Macro, Chief Administration Officer

Drake’s facilities department will be working on several projects across the campus in the next few months. These projects are from the high-priority list of the University’s deferred maintenance lists. These projects include new roofs, electrical upgrades, mechanical repairs, sidewalk repairs, exterior door replacement, and carpet replacement. Below is the list of the projects and tentative schedule for the work to be completed.

—Jolene Schmidt, Director, Operations and Support Services