In my message to campus a few weeks ago, I introduced our new continuous improvement site, www.drake.edu/conversations. We have already received thoughtful comments and questions through the site, and I encourage everyone to provide feedback throughout the process of transitioning to a continuous improvement model at Drake.

We have recently made a few additions to the site. A new page has been added about our ongoing Higher Learning Commission re-accreditation efforts. The idea of continuous improvement is an integral part of the HLC’s approach to accreditation, as it enables universities to more accurately measure the success of their efforts and be responsive to the needs of an evolving student body. I encourage you to view Craig Owens and Kevin Saunders’ video message on this topic. By adding the re-accreditation information to our continuous improvement site, we are better aligning ongoing efforts, streamlining communication channels, and, hopefully, increasing campus-wide engagement with the process. As we move forward with re-accreditation, you will be able to find progress updates on the site.

We have also added several campus units’ balanced scorecards to the Conversations site: College of Business and Public Administration, Office of University Communications, Office of Admission, and Office of Alumni Relations and Development. These units volunteered to create continuous improvement plans for their operations. I encourage you to take a look at these plans as tangible examples of the balanced scorecard, as well as to see how campus colleagues are embracing this change and working toward creating a stronger University for the future. One thing to remember—these plans will change. Like the University’s continuous improvement plan, with feedback and progress these unit scorecards will evolve over time.

Sincerely,

Marty