With a few exceptions, summer brought relatively few cyber-attacks and scams aimed at colleges and universities. As the fall semester starts, these attacks are quickly resuming, and both in-person and remote learning are prime targets. Preventing these attacks will help keep this semester as smooth and stress-free as possible.

The information security team has emphasized some of these items over the past few years, and they are still effective at preventing data and identity theft, extortion threats, and malware infections.

• Be attentive for phishing. These emails spoof familiar brands and people we know, and convince us to open unfamiliar websites or attachments. When reading email, slow down and look at the sender’s name and email address, and hover over any links to see where they go before clicking.
• Shop with a credit card. Credit cards provide greater fraud protection over debit cards, and add an extra layer between the transaction and your bank account. If you can, use one card for online shopping and a different card for in-person transactions.
• Save or print order confirmations. Keeping order documentation allows you to respond quickly to any fraud, win payment or order disputes with the seller or payment card company, follow any return policies and procedures, and have seller contact information.
• Keep a clean machine. Use modern anti-virus products and a firewall on your personal devices and network. Routinely check for and install operating system and app updates to make sure all needed security patches are applied.

Drake is a prominent target for phishing, fraud, and other types of attacks. In fact, most email messages sent to Drake faculty, staff, and students are malicious. ITS blocks as much as possible, but some attacks will get past our defenses. Everyone is responsible for detecting and reporting possible information security incidents. For more information, see the Data Breach & Computer Incident Response (FAQ) and Reporting a Phishing Message (How-to).

ITS will continue to simulate phishing and assign training to those most at risk. If you’d like to discuss any information security issues, please feel free to reach out to me directly, or email informationsecurity@drake.edu.

— Peter Lundstedt, ITS 

Following best practices, University Advancement recently sent a survey to leadership donors and engaged alumni assessing their needs and interests during the pandemic.

There was an overwhelmingly positive response to the University moving forward with fundraising, and the results demonstrated that University remains a priority for many of Drake’s alumni and friends:

• Of the donors surveyed, 82.8% said Drake is among the top three organizations they support.
• 98.5% of those individuals said Drake will remain in their top three in the coming year.
• Approximately 50% of surveyed alumni are interested in staying engaged through a virtual alumni speaker series this year.
• 41% of surveyed alumni are hoping to attend Relays in 2021.

Anecdotal feedback about donor relations and alumni programming was also positive:

“Hang in there, and keep up the good work. Thank you for doing a good job of staying in touch with alumni and for hosting creative and fun events in the recent past.”

“I really liked Drake’s All In format and the live updates online this year. Very well done.”

“I think you do a great job providing programming for alumni. Thank you!!”

Thank you to our campus partners who have worked with UA to stay connected with alumni, assisted with alumni and development events, and stewarded donors. These results would not be possible without your support.

— Elizabeth Kozor, University Advancement

Drake University is committed to student success, and one important indicator of student progress is retention. Ongoing efforts to identify strategies to enhance student retention require our ongoing attention to historical trends and gaps among various populations of students.

In order to enhance access to this information, The Office of Academic Excellence and Student Success, along with the Office of Institutional Research and Assessment, have collaborated to provide an easy to locate set of data regarding student enrollment and retention at Drake.  It can be found here.

— Sandra Harris, Provost’s Office

ITS support: Due to campus social distancing requirements, the support center in Carnegie Hall is not open for walk-in assistance. Visit our IT service portal at service.drake.edu/its (or via the ITS Support button in myDrake) or call 271-3001 to get answers or report any tech issues. Our distance support options allow ITS staff to resolve many problems remotely. In-person appointments will only be scheduled after submitting an online or phone request if remote resolution doesn’t work.

eduroam wireless network: Connect to the eduroam network on campus and sign in using your Drake email address and password. DUGuest is only for visitors and many campus resources are unavailable from this limited network.

Blackboard Learn: As we begin to upgrade to the latest version of the Blackboard Learn LMS, the courses landing page has a new look. Learn more at Getting Started with Ultra Base Navigation in Learn Ultra (How-to). We’ve also added a campus Zoom license to use with Blackboard. Please note if you have not already logged into Zoom with your Drake credentials, please visit https://drake-edu.zoom.us once to create your account. For more on using Zoom with Blackboard visit Linking Zoom in a Blackboard Learn Course (How-to).

Connect with ITS: Want to know about changes being made, or any outages? Watch for more ITS information in upcoming issues of OnCampus, follow Drake ITS on Twitter @DrakeITServices, watch our news feed on drake.edu/its or service.drake.edu/its, or sign up for outage text messages by texting DrakeITS2020 to phone number 226787.

Not sure what other tech Drake ITS offers? Visit drake.edu/its/facstaff to learn about all of the tech resources and tools available to you.

— Carla Herling, ITS

ITS will be changing the login screen for all Microsoft 365 applications on the afternoon of Sunday, Aug. 30.

After this change, all logins to Microsoft 365 applications will require you to use your Drake email address as your username instead of your 9-digit Drake ID.

This change will only effect Microsoft-connected applications like myDrake, Teams, Outlook, and Office. Non-Microsoft 365 applications will continue to accept either your Drake email address or 9-digit Drake ID as a username. After the change, you may also be prompted to re-log in to any open sessions on your computer and other devices.

This is being done as part of a larger project to better manage Drake-owned computers remotely.

More information and screenshots of the new login screen can be found at Signing in to Microsoft-connected systems (How-To)

— Christopher Mielke, ITS