An important aspect of our Continuous Improvement Plan is consistently and repeatedly examining our delivery of exceptional service as well as the services we provide to the campus community. Last fall, we launched the first administrative services survey designed to provide feedback on service levels in Human Resources, Facilities Planning and Management, and Information Technology Services. The survey was developed with key input by the Office of Institutional Research and Assessment and in close collaboration with key President’s Council members.

We were very pleased with the response rate for the survey, with 453 responses. In addition to answers to survey questions, survey takers provided significant comments, which will be extremely helpful in contextualizing the data. For each department covered by last fall’s survey, an action plan will be developed. Each department will reflect on the findings and consider ways to enhance, expand, or improve service. Watch OnCampus for additional information from Human Resources, Facilities Planning and Management, and Information Technology Services about their individual departmental results and how they plan to build on the information gleaned from this survey.

—Venessa Macro, Chief Administration Officer