Campus Announcements

Tech Help at Your Fingertips: Resources for the New Semester

As the semester gets underway, students, faculty, & staff can use Drake’s online technology resources anytime and from any device. Read more about these resources (and bookmark them now) so they’re easy to find when you need help.

Start with the University Service Portal

Visit https://service.drake.edu to submit a technology request, check the ITS Support Center’s hours and phone number, or search the ITS Knowledge Base.

What’s great is you don’t need to know how the portal is organized to find what you need. Use the search box at the top of any page to look for a service, article, or topic.

The Knowledge Base includes hundreds of articles on common questions and tasks, including:

  • Connecting devices to Drake’s wireless networks
  • Activating a wired connection in a residence hall room for streaming or gaming devices
  • Setting up a backup multifactor authentication method
  • Troubleshooting common technology issues

Because the Service Portal is available 24/7 from computers, phones, and tablets, you can still search for answers or request help when your primary device isn’t working.

Manage Passwords and MFA

Visit https://password.drake.edu to manage your Drake password, security question, and multifactor authentication devices. You can also use the “Forgot password” option if you’re unable to sign in.

Drake passwords are valid for two years. Adding a backup MFA method will help prevent an account lockout if your phone is lost, replaced, or unavailable.

Contact the ITS Support Center

If these options don’t resolve your issue, submit a ticket through the University Service Portal at https://service.drake.edu or call the ITS Support Center at 515-271-3001.

You can also visit the ITS Support Center in the lower level of Carnegie Hall while we’re open. If possible, bring the device you need help with. Current hours are always posted on the University Service Portal.

Welcome Week hours, Aug. 17–23:

  • Monday–Tuesday: 8 a.m.–4:30 p.m.
  • Wednesday–Friday: 8 a.m.–6 p.m.
  • Saturday: Closed
  • Sunday: 1–8 p.m.

Regular semester hours beginning Monday, Aug. 24:

  • Monday through Thursday: 8 a.m. – 9 p.m.
  • Friday: 8 a.m. – 4:30 p.m.
  • Saturday: Closed
  • Sunday: 3–8 p.m.

— Becky Klein, ITS