Our new academic year has begun, and Information Technology Services (ITS) is excited to join you in making this another great year. I want to update you on what we accomplished this summer and what to expect from us this fall. With a new ITS continuous improvement plan and a summer full of improvement projects, we look forward to continuing to partner with you.
Over the summer, ITS completed an ambitious list of improvement projects:

• Printing—The office of the CFO, Laser Resources Inc. (LRI), and ITS updated the entire managed printing system across campus. More than 130 printers were replaced, and a new accounting system automatically uploads printing charges to Banner and delivers summary reports to budget officers on a monthly basis. Printing is more secure and convenient with Follow-Me printing available across campus.
• Network Upgrades—ITS installed more than 500 wireless access points across campus as it replaced the entire campus wireless network. Drake invested more than $850,000 in network improvements to wireless and other core infrastructure equipment. We are now working to locate and address coverage gaps. Let us know where you find gaps at its.drake.edu/wifi-form.
• Email Security—Early this summer, ITS implemented a system to reduce and contain email phishing attacks. Between June and August, more than 15 million malevolent email messages were blocked before they reached campus, improving overall email safety and effectiveness.
• Banner Infrastructure—During the summer, ITS completed a two-year project to move its enterprise information system, Banner, to new infrastructure. This work has been like flying an airplane while building a new one around it, but the transition is substantially complete with no significant service interruptions to blueView, DUSIS, and MyDUSIS.
• Computer Replacements—During the spring and summer, ITS completed a full inventory of all campus faculty computers. To date, more than 98 faculty computers have been replaced. ITS staff is now working on an inventory of classroom and staff computers. Once that inventory is complete, replacement of staff computers will begin based on criteria including age of device, divisional balance, and available funds.

As we look to the fall, we are excited about projects already underway or about to begin:

• IT Support System—ITS is implementing a new system to replace our current ticketing system, which will improve transparency and visibility into our work. We will begin using the new system late this year or in early 2017.
• Computer Replacement Improvements—ITS is streamlining the methods we use to build and deploy computer replacements. Along with the office of the CFO we are working to develop a standardized renewal and replacement plan for campus computers.
• Faculty Collaboration—ITS is partnering with the Office of the Provost and Deans’ Council to increase formal collaboration with faculty. The initial focus will be in four areas: classroom technology, research, labs, and emerging technologies.
• Security Early Warning System—Information Security Manager Peter Lundstedt is implementing an information security early warning system to help us identify and address issues by monitoring our systems and reporting suspicious activity.
• Continuous Improvement Plan—Over the next six months, ITS will be working on initiatives designed to deliver on the division’s continuous improvement plan. These include creating a publicly-accessible services dashboard, collaborating with the office of the chief administration officer and Institutional Research to conduct a satisfaction survey, improving visibility and usage of online software training available through Lynda.com, improving IT project outcomes and transparency, and reducing institutional information security risk.

We have made great progress this summer, but there is always more to come. Please don’t hesitate to contact me or any member of my staff about any issues, ideas, or concerns you may have—my door is always open.

—Chris Gill, Chief Information Technology Officer