Even though the support center in Carnegie Hall (lower level) is closed for walk-in visitors through at least the start of the spring semester, ITS is still available to help with your tech needs.

You can always call 515-271-3001 or browse for guides or submit a request for assistance at our service portal at service.drake.edu/its.

If ITS staff are unavailable, whether over holiday breaks or in the evenings, we have after-hours support answering our main number 24/7 at 515-271-3001. They are not able to assist with every tech problem, but can always open requests on your behalf that will be responded to when ITS staff return.

To be sure you’re reaching an ITS technician if you call the support center, see the schedule below:

• Through the end of the semester, regular hours will be Monday through Friday from 8 a.m. to 4:30 p.m.
• Holiday break begins Dec. 21 and runs through Friday, Jan. 1.
• Starting Jan. 4 through the end of J-Term, hours will be 8 a.m. to 4:30 p.m. Monday through Friday.

— Carla Herling, ITS

Don’t miss a chance to earn a Wellness long sleeve T-shirt. Log into imleagues.com/drake or the Drake Rec App to take our virtual group exercise classes. Reach 15 classes before Sunday, Dec. 13, at 11:59 p.m. and the shirt is yours! Our classes don’t end there. We will be offering virtual classes until the Spring semester. For every five classes you take between Dec. 14 and Feb. 14 your name will be entered into a prize drawing. There are no limits on entries.

Show us your best trick shot this break! Complete a trick shot and tag @drakerec in the post or email it to wellness@drake.edu.

— Emily Madsen, Recreational Services–Wellness

Cowles Library is open only for contact-free pickup from 10 a.m. to 2 p.m. Nov. 30–Dec. 4 and Dec. 7–Dec. 11. The library is also offering virtual reference and consultation services.

Read more details about our contact-free pickup and virtual services.

— Leslie Noble, Cowles Library

With the transition to full virtual delivery of classes, campus building hours will be adjusted from Nov. 30–Dec. 11. Students will be able to access academic buildings and Old Main with a Drake ID from 7:30 a.m. to 4:30 p.m. Faculty and staff will still be able to utilize their authorized access plans and enter their office buildings 24/7.

Please contact Public Safety (515-271-2222) if you have a door access emergency during this time. Feel free to email studentservices@drake.edu if you have a general (non-emergency related) card access question or concern.

Cowles Library open hours/after-hours are listed on their website.

Even though the support center in the lower level of Carnegie Hall is closed for walk-in visitors through at least the start of the spring semester, ITS is still available to help with your tech needs.

You can always call 515-271-3001 or browse for guides or submit a request for assistance at our service portal at service.drake.edu/its.

When ITS staff are unavailable, whether during holiday breaks or in the evenings, we have after-hours support answering our main number 24/7 at 515-271-3001. They are not able to assist with every tech problem, but can always open requests on your behalf that will be responded to when ITS staff return.

To be sure you’re reaching an ITS technician if you call the support center, see the schedule below:

• We will be closed Wednesday through Friday, Nov. 25–27, for the Thanksgiving holiday.
• After Thanksgiving through the end of the semester, regular hours will be Monday through Thursday from 8 a.m. to 6:30 p.m. and Fridays from 8 a.m. to 4:30 p.m. except for Dec. 16–18 when the lower level of Carnegie Hall will be deep cleaned and all ITS staff will be working remotely.

• Holiday break begins Dec. 21 and runs through Friday, Jan. 1.
• Starting Jan. 4 through the end of J-Term, hours will be 8 a.m. to 4:30 p.m. Monday through Friday.

— Carla Herling, ITS

The Student Services Center in Olmsted will operate by appointment only from Nov. 21 through mid-January. Please email studentservices@drake.edu if you need assistance with any of our services.

All parking passes continue to be purchased online through the myDrake portal, and spring only passes will go on sale with a reduced single semester price starting Dec. 1.

Bulldog Bucks can also be added online through the myDrake portal, or by visiting our new off campus merchant website. We encourage you to check out the first wave of local merchants that have signed on to be a part of the Bulldog Bucks program. Any student or employee can add funds to this account (at any time in any amount), and funds can be spent like a gift card either on campus, or at these participating neighborhood businesses.

Card access for employees should not change over break. If you need assistance, or are having trouble with your card access, feel free to email studentservices@drake.edu, so we can research the issue. Most student access will be shut off over break.

— Sara Heijerman, Student Services Center

Until the start of the spring semester, the doors to the lobby of Carnegie Hall (main level) will remain locked during business hours. The main level of Carnegie Hall is home to the offices of the Registrar, Student Accounts, and Student Financial Planning. Phone numbers for each of these offices will be posted in order for guests to call for service.

Students are encouraged to make an appointment prior to visiting Carnegie Hall, and to use virtual meeting options whenever feasible. Instructions to schedule an appointment for these offices can be found below:

• Registrar: Visit the Registrar webpage to view our services, common FAQ’s, how-to instructions, and more. Contact registrar@drake.edu for virtual assistance, questions, or to schedule a virtual or in-person appointment.
• Student Accounts: Visit the Student Accounts webpage to access contact information for our office, as well as other helpful billing information.
• Office of Student Financial Planning: Visit the Student Financial Planning profile in Starfish to schedule appointments, view contact information, and more.

— Ryan Zantingh, Student Financial Planning