As we begin the new academic year, please note that the University updated its whistleblower reporting service provider over the summer. The Mitratech Ethics Hotline (Drake Ethics Hotline) has officially replaced the NAVEX EthicsPoint platform.

Functionally, the reporting process remains the same. The Drake Ethics Hotline allows community members to report ethics and compliance concerns anonymously while enabling ongoing dialogue with select University administrators.

How to Submit a Report:
Reports can be made online at report.syntrio.com/drake or by calling 877–853–5263.

Questions?
For questions, contact Samantha Nordstrom at samantha.nordstrom@drake.edu.

— Samantha Nordstrom, Title IX Coordinator & EEO Specialist

As the semester gets underway, students, faculty, & staff can use Drake’s online technology resources anytime and from any device. Read more about these resources (and bookmark them now) so they’re easy to find when you need help.

Start with the University Service Portal

Visit https://service.drake.edu to submit a technology request, check the ITS Support Center’s hours and phone number, or search the ITS Knowledge Base.

What’s great is you don’t need to know how the portal is organized to find what you need. Use the search box at the top of any page to look for a service, article, or topic.

The Knowledge Base includes hundreds of articles on common questions and tasks, including:

• Connecting devices to Drake’s wireless networks
• Activating a wired connection in a residence hall room for streaming or gaming devices
• Setting up a backup multifactor authentication method
• Troubleshooting common technology issues

Because the Service Portal is available 24/7 from computers, phones, and tablets, you can still search for answers or request help when your primary device isn’t working.

Manage Passwords and MFA

Visit https://password.drake.edu to manage your Drake password, security question, and multifactor authentication devices. You can also use the “Forgot password” option if you’re unable to sign in.

Drake passwords are valid for two years. Adding a backup MFA method will help prevent an account lockout if your phone is lost, replaced, or unavailable.

Contact the ITS Support Center

If these options don’t resolve your issue, submit a ticket through the University Service Portal at https://service.drake.edu or call the ITS Support Center at 515-271-3001.

You can also visit the ITS Support Center in the lower level of Carnegie Hall while we’re open. If possible, bring the device you need help with. Current hours are always posted on the University Service Portal.

Welcome Week hours, Aug. 17–23:

• Monday–Tuesday: 8 a.m.–4:30 p.m.
• Wednesday–Friday: 8 a.m.–6 p.m.
• Saturday: Closed
• Sunday: 1–8 p.m.

Regular semester hours beginning Monday, Aug. 24:

• Monday through Thursday: 8 a.m. – 9 p.m.
• Friday: 8 a.m. – 4:30 p.m.
• Saturday: Closed
• Sunday: 3–8 p.m.

— Becky Klein, ITS

Intramurals are kicking off strong to start the year. Here is the schedule of upcoming sports and their registration deadlines. Sign up for all intramurals using the DrakeRec app or by visiting the registration portal online.

Volleyball Tournament:

Registration deadline: Aug. 26 at 4 p.m.
Tournament date: Aug. 27 at 6:30 p.m.

6v6 Indoor Volleyball:

Registration deadline: Sept. 2 at 4 p.m.|
Season start: Sept. 8

Outdoor Soccer:

Registration deadline: Sept. 3 at 4 p.m.
Season start: Sept. 9

NFL PickEM:

Registration deadline: Sept. 9
Season start: Sept. 9

 — RJ Hurd, School of Education

ITS will attempt the final phase of a campus network upgrade on Thursday, August 13. Internet access will be intermittent beginning at 8:30 p.m. Continue reading for timing, affected services, and support information. 

ITS will reconfigure network equipment on Thursday, August 13, as part of Drake’s ongoing network refresh project. This work will transition the campus internet connection to a new network architecture. 

ITS previously postponed this work twice after testing raised concerns about completing the transition without disrupting campus events. The new date was selected to reduce the risk of impacting scheduled activities while allowing ITS to complete the upgrade. 

The maintenance window will begin at 8:30 p.m. on Thursday, August 13, and is expected to last approximately four hours. Services should be restored by 12:30 a.m. on Friday, August 14. 

Campus internet service will be intermittent throughout the maintenance window. Because this work affects network-connected equipment, the outage may also impact phones, elevators, and other non-computer devices connected to the campus network. 

Web-based services such as Microsoft 365 will not be impacted. 

After work is completed, if you continue to experience issues, please contact the ITS Support Center through the University Service Portal, by phone at 515-271-3001, or by visiting us in person with your device in the lower level of Carnegie Hall. 

ITS appreciates your patience as we complete this important network refresh work. 

— Becky Klein

Student Organization President’s Summit: Tuesday, Aug. 25, 5–7 p.m., Parent’s Hall, Olmsted Center

The RSO President’s Summit will be held on Tuesday, Aug. 25, from 5–7 p.m. in Parent’s Hall, Olmsted Center. The summit is mandatory for RSO Presidents. If the president of your organization is unable to attend, please have at least one member of your Executive Council (VP, Treasurer, Secretary, etc.) or a designated representative attend in their absence. An email will be sent out to each registered student organization with more information.

Activities Fair: Thursday, Aug. 27, 3–5 p.m., Upper Olmsted

The Activities Fair will be held Thursday, Aug. 27, from 3–5 p.m. in Upper Olmsted. Students, faculty, and staff are encouraged to stop by to see what opportunities are available to get active on campus. An email will be sent out to each registered student organization with more information. Email Tiffany Hach with questions.

— Tiffany Hach

In the spirit of All In This Together, the Office of Alumni and Student Affairs is excited to begin planning for First-Year Move-In! This year’s move-in will take place on Wednesday, August 19, and we are actively recruiting volunteers to help welcome our newest Bulldogs to campus.

Each year, we receive wonderful feedback from students, parents, and families about how efficiently Move-In Day runs and how welcoming and supportive the Drake community is. Your participation plays an important role in creating a positive first impression for our new students and their families.

To continue this tradition, we are looking to fill more than 240 volunteer shifts with students, faculty, staff, and alumni. As a thank-you, all volunteers will receive a Move-In Crew T-shirt and DU Good service hours.

If you’re available to help, we’d love to have you on the Move-In Crew! Please sign up using the link below.

You can view the available volunteer roles, shift schedule, and register here.

Thank you for helping us give our newest Bulldogs a warm Drake welcome!

— Gina Ryan

The 2026 license for IBM SPSS Statistics 32 is now available to faculty and staff. To request the software and license code, submit a Software Request ticket through the University Service Portal. ITS staff will provide the license code and assistance with updating your software.

Installers in Self Service and Company Portal have also been updated to SPSS 32.

Questions? Submit a ticket through the university Service Portal at service.drake.edu/its, visit the ITS Support Center in the lower level of Carnegie Hall, or call 515-271-3001.

— Becky Klein, ITS

ITS will reconfigure campus network equipment on Thursday, July 16, as part of Drake’s ongoing network refresh project. This work supports broader improvements to campus network infrastructure.

The maintenance window will begin at 8:30 p.m. on Thursday, July 16, and is expected to last approximately four hours. Services should be restored by 12:30 a.m. on Friday, July 17.

Campus internet service will be intermittent throughout the maintenance window. Because this work affects network-connected equipment, the outage may also impact phones, elevators, and other non-computer devices connected to the campus network.

Web-based services such as Microsoft 365 will not be impacted.

After work is completed, if you continue to experience issues, please contact the ITS Support Center through the Service Portal, by phone (515-271-3001), or by visiting us in person with your device in the lower level of Carnegie Hall.

ITS appreciates your patience as we complete this important network refresh work.

— Becky Klein, ITS