Category Archives: Campus Announcements Archive

Wireless project update

ITS has been making significant progress on this summer’s wireless upgrade project. The core network equipment that supports the wireless environment has been installed, configured, and tested. In addition, contractors have been working on the wiring needed to increase the number of campus access points. Wiring work is complete in all residence halls and many academic buildings.

All wiring is scheduled to be completed by the end of July. Installation of new and replacement access points will begin the week of July 11, starting in the residence halls. ITS staff and contractors are working together to finish the installation of all access points prior to the start of the fall semester while continuing to avoid impacting summer campus activities.

Progress updates will be provided in future issues of OnCampus as well as on the ITS Major Projects page.

—Carla Herling, ITS Communications Manager

Update on Sheslow Auditorium and classroom technology improvements

Beginning on July 5 and continuing through the end of the month, ITS will be making updates to Sheslow Auditorium. ITS staff will upgrade the sound system and add an installed video projector, room control, and monitoring system. These upgrades will provide high level theater quality sound and projection in Sheslow and allow greater audio and video control from the booth as well as throughout the auditorium.

Currently, ITS staff is upgrading Olin 101 with a new control system, teaching console, additional video monitors, lecture capture capabilities, and an improved sound system.

—Carla Herling, ITS Communications Manager

Getting started with FollowMe printing

The new FollowMe printers have started arriving on campus (managed print).

FollowMe printing:

  • Reduces the number of documents left uncollected
  • Ensures printing confidentiality
  • Allows users flexibility of where to print
  • Cuts down on paper waste
  • Decreases Drake’s environmental footprint

Here’s what you’ll need to know to get started when your new printer(s) arrive:

Confirm installation of PaperCut software and printer drivers: If you have a Drake-owned computer, these should already be installed on your machine. After the software and drivers are installed, you will need to restart your computer for BW FollowMe and Color FollowMe to appear as printer choices.

Select your account (only applicable if you have more than one): If you have access to charge printing and copying to more than one account, you’ll be able to select an account to use each time. A window will pop up when you print your document so you can choose the correct account. At the copier, you’ll select the account on the screen to charge your copies.

Identify color and BW FollowMe printers: Look for these icons to find the nearest FollowMe printer.

ColorFollowMeBWFollowMe

Activate your Drake ID card: A one-time activation is required to connect your Drake ID card to your printing account. The first time you print or copy at any of the new devices, you’ll need to activate your Drake ID card by tapping it on the card reader and entering your Drake user ID number and password.

Tap to print: Once your card has been activated, all you need to do once you’ve sent a job to print is go to the printer of your choice, tap your Drake ID, and release the document to print.

Training: Training will be offered by building as new machines are installed. Additional training opportunities will be offered in early August. Watch for more information in future issues of OnCampus.

—Carla Herling, ITS Communications Manager

Keeping Drake’s information secure

Information Technology Services is working on several initiatives designed to better protect our sensitive information, and to detect and respond to ongoing attacks against our technology infrastructure.

Attackers are increasingly relying on all of us to “open the gates” to our information. They do this by:

  • Sending phishing emails disguised to look like our own websites
  • Calling individuals and asking for information
  • Visiting offices that may have research or financial information stored on computers or in easily accessible areas

Our information is valuable, whether it’s identities, research, or even information about how we operate, and we must work to protect it.

Attacks are also getting more technically sophisticated, often going undetected until information has already been compromised. Drake, like other institutions, faces these ever-changing attacks at an increasing rate, and we must continue to keep our confidential information secure.

Watch OnCampus for additional information on these initiatives:

Security Information Event Monitoring (SIEM)—ITS is implementing this new technology, which provides alerts and critical information about potential and in-progress attacks. It gathers information from key systems and uses pattern and trend analysis to detect unusual behavior. This could be someone logging into email from two countries at once, or an individual attempting to guess common passwords.

PCI (Payment Card Industry) Compliance—We process hundreds of thousands of payment cards on campus every year and must remain compliant with extensive regulations designed to protect cardholder information, or face possible fines or sanctions. ITS is reviewing existing practices and making changes to ensure this information is secure and that we maintain this necessary accreditation.

Disaster recovery planning—If a disaster were to affect Drake’s technology infrastructure, how long would we take to recover? What should be done first? ITS is continuously updating recovery documentation and preparing to test our capability to respond to a disaster.

—Peter Lundstedt, Information Security Manager

University Bookstore relocation

Plans to move the University Bookstore to Olmsted Center are underway. The bookstore will be located on the western end of the first floor of Olmsted Center (west of the Pomerantz stage area). This move presents a great opportunity to bring Drake-branded items, as well as textbooks, closer to the customer. Enhancements to online ordering capabilities will also be a key advantage introduced in the coming months to bookstore customers. As part of the improvements to Olmsted Center, a focused effort on enhancing student gathering spaces continues.

The current bookstore location at 3003 Forest Ave. is being evaluated as the future site of Drake’s occupational therapy program. Watch for more information about the project in OnCampus.

—Venessa Macro, Chief Administration Officer

Deferred maintenance schedule

Drake’s facilities department will be working on several projects across the campus in the next few months. These projects are from the high-priority list of the University’s deferred maintenance lists. These projects include new roofs, electrical upgrades, mechanical repairs, sidewalk repairs, exterior door replacement, and carpet replacement. Below is the list of the projects and tentative schedule for the work to be completed.

Building Project Scheduled
Aliber Replace Exterior Doors July 2016
Observatory Upgrade Security System July 2016
Dial Upgrade A/C Unit July 2016
Goodwin Kirk Sliding Door Replacement July 2016
Harvey Ingham New Water Service July 2016
Jewett Hot Water Heater Replacement July 2016
Cowles Library Roof Replacement July 2016
Crawford Foundation Waterproofing July–Aug. 2016
Fine Arts Carpet Replacement July 2016
Fine Arts Chiller Replacement Oct.–Nov. 2016
Fine Arts Electrical Upgrade PAH July–Aug. 2016
Sheslow Electrical Upgrade July–Aug. 2016
Goodwin-Kirk Carpet Replacement 4th Floor July 2016
Goodwin-Kirk Roof Replacement July 2016
Herriott Foundation Waterproofing July–Aug. 2016
Howard Hall Stair Replacement in South July–Aug. 2016
Knapp Center Concrete Replacement July–Sept. 2016
Legal Clinic North Roof Replacement Aug.–Sept. 2016
Medbury Restroom Upgrade July 2016
Ross Hall Exterior Work July–Aug. 2016

—Jolene Schmidt, Director, Operations and Support Services

 

 

Preparing for new campus printers

On Wednesday, June 15, the first of the new managed printers will be installed on campus. The new machines will continue to arrive until the end of July.

In order to use the new printing system, we have to install new printing software on all Drake-owned computers.

  • For Mac computers, this will be an automated process. As early as this afternoon you will see a pop-up message in the upper right corner of your screen indicating the software has been installed on your computer. You will need to restart your computer, at your convenience, to complete the setup.
  • For PC computers, we will initially have campus techs install the necessary software as new machines arrive in buildings. We are, however, investigating a more automated process for ongoing printer software installations.

The first time you log on after restarting your computer, you will need to log in to Papercut with your Drake ID and password for authentication.

If you have any questions on the printing software installation, please contact the Support Center at supportcenter@drake.edu or 515-271-3001.

—Carla Herling, IT Communications Manager

Ordering University merchandise, stationery, and name tags

Budget managers can request user accounts for staff members wishing to use the Woolverton, Inc., and Competitive Edge e-stores, and place orders for Drake name tags by completing the “Access Request Form” on the University Communications web page.

Link to the Access Request Form:
http://drake.qualtrics.com/jfe/form/SV_eJ6BOe0UvqkWxJb 

Link to the University Communications merchandise, stationery & loanable items web page:
www.drake.edu/communications/resources/merch/

—Sara Sommerlot, Office Manager

Summer network upgrades

ITS, along with our vendor, Cisco, is performing a complete refresh of the campus wireless infrastructure, including removing obsolete and/or inadequate equipment from the campus network and replacing it with new, more reliable, higher capacity equipment. Technicians from Tesdell Electric will be working in buildings across campus, installing access points and wiring until the end of August.

The goals of the project are:

  • Improve wifi coverage gaps indoors
  • Improve overall network performance and reliability
  • Upgrade to the latest wireless technologies to future proof our investment

Over the next few weeks, we will focus on work in the residence halls (except for those being used for Orientation and other summer events) along with a few other academic buildings.

Watch for ongoing updates about this project in future issues of OnCampus and on the ITS Major Projects page.

—Carla Herling, ITS Communications Manager