Need some extra assistance during move-in and Welcome Week? ITS staff are here to help. The Support Center will be open the following hours in August.

• Monday 8/19 through Thursday 8/22, 8 a.m. – 6:30 p.m.
• Friday 8/23, 8 a.m. – 4:30 p.m.
• Saturday 8/24 & Sunday 8/25, 2–6 p.m.

Regular hours for the fall semester begin on Monday 8/26 and are as follows:

• Mondays through Thursdays, 8 a.m. – 9 p.m.
• Fridays, 8 a.m. – 4:30 p.m.
• Saturdays, closed
• Sundays, 3 – 8 p.m.

You can also contact us 24×7 by submitting a ticket though the ITS service portal (service.drake.edu/its) or by calling the Support Center at 515-271-3001 and leaving a voicemail if a Student Tech isn’t available to answer your call.

— Becky Klein, ITS

The ITS laptop checkout kiosk has been updated with 12 brand new computers for the new academic year. Additionally, the kiosk has moved to a new location in Midnight Hall at Cowles Library. Current students, faculty, and staff have 24-hour access to the kiosk to checkout and return laptops for free and use up to twelve hours at a time. 

For additional information and instructions on how to check out a laptop, read the following knowledge base articles: 

• Using the Self-Service Laptop Kiosk (How-to) 
• Kiosk Laptop FAQ 

If you have questions or need to report an issue with using the kiosk or laptops, contact us by submitting a ticket though the service portal at service.drake.edu/its or by calling the Support Center at 515-271-3001.

— Becky Klein, ITS

Join us for an Everclass session featuring Yiech Pur Biel, AS’23, a refugee from South Sudan who found refuge in Kenya’s Kakuma camp and discovered a passion for running. He competed in the 2016 Rio Olympics as part of the Refugee Olympic Team. A 2023 Drake graduate, Pur now serves as a UNHCR Goodwill Ambassador and IOC member, advocating for displaced athletes. He aims to provide access to sport for one million young refugees this year. The conversation will be facilitated by Blake Boldon, Senior Associate Athletics Director/Franklin P. Johnson Director of the Drake Relays.

Everclass is a virtual discussion series designed to inspire Drake alumni and community members. All sessions feature a keynote speaker, a panel discussion, or a Q&A style with a moderator. Session categories include career, education, experience, and trending topics.

When: August 15, 12 p.m. CDT

Where: Virtual – Register via Zoom

— Andy Verlengia, Director, Alumni Relations

Drake has partnered with the Street Collective to provide students, faculty, and staff with the opportunity to purchase a $20 annual bike share membership. This means unlimited 30-minute rides on a classic or e-bike.

Unlock access to 30 stations throughout Des Moines, Clive, Windsor Heights, and West Des Moines, four of which are located on Drake’s campus. The bikes can be checked out using the BCycle app and returned at any of the 30 stations.

Sign up on the app using a drake.edu email, select annual membership, and enter promo code: bulldogsbike24.

This is a $150 value that will provide an easy way to commute, make a quick trip, and promote a sustainable, healthy lifestyle.

Follow along on the @drakeu.sustainability Instagram to see how you can maximize this benefit!

— Hannah Remke, Sustainability Coordinator

The Cowles Library website (https://library.drake.edu/) is getting a new look! Our excellent services and high-quality resources will be wrapped in a fresh, user-friendly site that matches Drake University’s branding and layout.

The new site will be available after Aug. 6. Look for orientation videos to appear on the site later this month. In the meantime, reach out to Cowles Library at cowles-systems@drake.edu if you need help finding something.

— Andrew Welch, Cowles Library

Savings alert! Drake’s Bulldog Shop is running a clearance sale online and in-store. Apparel, headwear, pet supplies, and other items are marked down to unbeatable prices. Shop online now at drake.ecampus.com.

— The Bulldog Shop

ITS staff are happy to share that the updated SPSS 29.0.2 licensing for 2024 is now available. To request the download and license to update your software, submit a Software Request ticket through the ITS service portal. ITS staff will respond with the license code and assist you in updating your software. 

 If you have any additional questions, contact us by submitting a ticket though the ITS service portal at service.drake.edu/its, visiting us in lower level Carnegie Hall, or by calling the Support Center at 515-271-3001. 

— Becky Klein, ITS