Welcome back to campus for the 2019–2020 academic year! Every year during the summer months Facilities Planning and Management (FP&M) works hard to complete key construction and repair projects in time for the beginning of the academic year. Many of these initiatives are part of the regular capital improvement budget, deferred maintenance, while other projects are made possible through donations to the University. In each case, we take seriously our commitment to be good stewards of the resources that are entrusted to us. Below is a list the projects you may notice on campus as we begin a new academic year.

Work is completed or nearing completion on the following projects:

• New acid hood in Cline 222
• Solar panel installation on roof of the Tennis Center
• Install of new electrical switch at Goodwin-Kirk
• New classroom chairs ordered for Howard Hall
• New roof on skywalk between Fitch and Harvey Ingham
• Repairs to Drake parking lots
• Completion of the BGCC at the corner of 25^th and Forest Avenue
• Upgrade of several elevators
• In the process of making repairs to boilers located 2817 Forest Avenue
• Painting of dorm rooms in Goodwin-Kirk
• In the process of installing new restroom on second floor of Howard Hall
• Removal of a large fuel oil tank on campus
• Window repairs at Cartwright, Opperman, Cline, Harvey Ingham, and Fitch
• Roof repair at Old Main
• In the process adding new storm drain along University Avenue

Drake University always has a great deal of work and maintenance that needs to occur on the campus each summer. Each year we update a comprehensive deferred maintenance and repair list and share it with key leaders and departments across campus. This process helps us prepare for the planning the next summer’s work. A special thank you to all the FP&M team members who helped complete these projects.

—Jolene Schmidt, Facilities Planning and Management

Everything we send from our Drake email to external email addresses is gone forever. Once we click send, we lose all control over that data and the recipient gains control. They can forward it to someone else, save it to their computer, or write the information down. If that email contained confidential information such as an SSN, passport number, or transcript, that data is now lost.

There are two ways to ensure confidential information is protected when you need to share it with someone outside of Drake – via email or file sharing.

Secure Email
Drake’s email service has secure functionality built in. If you have a Drake.edu email address, you can send secure emails simply by adding the phrase encrypted message: as part of the subject. The contents of the message and any attachments will by encrypted, and the email recipient will be required to verify their identity when they open the message. Read more about this service in the article Sending and Receiving Encrypted Email Messages (How-to) in our IT Service Portal.

Secure File Sharing
We can also share files securely using OneDrive. Rather than sending the data outside of Drake, OneDrive allows us to bring others into the data, giving us greater control. The best way to do this securely is by sharing files or folders with specific contacts, rather than creating an anonymous link. This requires the contacts to sign in with their organization’s account, or with a one-time passcode. When the data no longer needs to be shared, you can remove the access. Read more about this service under the “How do I temporarily share my files to others?” section of the article Getting Started with OneDrive (FAQ).

If you have any questions about using either of these methods, please contact the ITS Support Center at 515-271-3001.

—Peter Lundstedt, ITS

If you experience issues outside of this window, please call the Support Center at 515-271-3001 or visit https://service.drake.edu to report your issue. Thank you for your patience as we continue to strive to provide superior service.

—Carla Herling, ITS

Assistant Director of Public Safety & Operational Services Tricia McKinney will serve as Interim Title IX Coordinator until the position is filled.  Tricia has experience in Title IX matters and is trained in Title IX, VAWA, and Clery reporting.

Beginning on Tuesday, Sept. 3, Tricia will hold office hours in the Title IX office (second floor of Old Main) on Monday and Wednesday from 10 a.m.–noon and on Thursday from 1–3 p.m. She can also be reached anytime at 271-2100 or at tricia.mcKinney@drake.edu

We are grateful to Tricia for her willingness to serve as a resource to students, faculty, and staff.

—Venessa Macro, Finance and Administration

Tech issues happen. Your computer freezes, you can’t figure out how to install or use a program, or you’re not even sure where to start.

ITS is here to help guide you through tech issues, and determine how best to resolve them—often without having to call us for help.

If you run into a tech issue, here’s what to try first:

1. Turn it off and turn it back on again. Whether it’s your computer, your cellphone or a software program—try turning it off and turning it back on again. If you’re trying to access something from the Internet, try clearing your browser cache or using a different browser to see if you can duplicate the issue. It’s simple, but it’s often enough to resolve an issue.
2. Update. Keep your devices and your software up to date. Don’t ignore updates as they can contain vital security patches or resolve bugs and prevent issues before they start.
3. Check ITS communications. If you’re having an issue, maybe someone else is too? Look to see if ITS has posted an outage notification on its website or service portal. Twitter user? Follow @DrakeITServices. Want to have outage notifications sent directly to you? Opt in by texting DrakeITS2020 to phone number 226787.
4. Research it. Having issues with a Drake system? Start by looking at our knowledge base (how-to guides) in the IT service portal. You can either look for guides by category or use the search bar in the upper right corner. Issue with a non-Drake system? Use the search within the program you’re using, or use quotation marks and search the error message in Google. Be sure to look for help for the specific type of device and/or version of the software you’re using.
5. Still need help? If you’ve tried the other suggestions and are still having an issue, let us know. Call 515-271-3001 (or 3002 for a classroom emergency) or report your issue in our service portal 24/7.

ITS is here to help you learn to use technology more effectively, and to provide direct support when needed.

—Carla Herling, ITS

Drake University is conducting a review of its learning management system (LMS), Blackboard, throughout the Fall 2019 semester. As with any technology, our LMS needs to be reviewed periodically to ensure that it still meets campus needs.

The LMS review is being conducted by a task force made up of faculty, staff, and students. If you have questions, please visit www.drake.edu/its/lmsreview and/or reach out to your area’s representative.

—Karly Good, Learning Management Specialist, ITS

Please note: As a correction to the OnCampus email, the date and time of the house moves are still being determined.

There are three houses that Drake University owns along Brattleboro Avenue that are being planned to move to the Sherman Hill area in Des Moines. The anticipated moving date is still being determined but expected to take place in the coming weeks. Once a moving date is finalized, it will be communicated with campus.

The houses will be lifted from their foundations and put on a semi-trailer and placed in parking lot 24. This means a section of lot 24 will be blocked off for parking until the houses are moved.

The planned route around Drake will start at parking lot 24, across from the Olmsted lot, and go east on University Avenue, before moving south onto 26^thStreet, and then east again on Cottage Grove.

These houses are being moved to make way for new additional parking in lot 24 and are part of the new Harkin Institute building project.

If you have any questions or concerns please contact Kelly Foster.

—Kelly Foster, Finance and Administration

Two different graphic design competitions were recently announced on campus, both involving buses.

Wrap a campus bus contest – Deadline Sept. 17
The first, offered by the Department of Public Safety, gives faculty, staff, and students an opportunity to see their design moving around campus on Drake’s third and newest bus. The contest asks participants to design a bus wrap, in which the winning submission will be optimized to a full-size wrap and put on a new Drake bus over winter break.

To enter, download the design template and criteria, create your design, and then submit your work by Sept. 17 to the Public Safety Office or email it to scott.law@drake.edu.

Designs will be reviewed and approved by Public Safety and University Communication & Marketing offices. The design is required to have the Drake logo on or near the logo placement as shown in the template. …and of course any designs that are of poor taste of offensive in nature will not be considered.

Wrap a Drake University bus shelter contest – Deadline Sept. 8
The second contest is an open request for proposal (RFP) process coordinated by Liz Lidgett on behalf of Drake University. The contest seeks designs for two bus shelters that will be installed on the north side of University Avenue with the completion of construction. Artwork should be created for each panel comprising the three sides of each shelter. One artist could be selected for both shelters or an individual artist for each shelter. The objective for the artwork should illuminate the cultural tapestry of the Drake neighborhood, and its namesake, Drake University. Submissions should be sent to Liz@LizLidgett.com by Sept. 8 at 5 p.m. Read the full RFP.

—Scott Law, Public Safety, & Ryan Arnold, Community Relations

As a new semester is starting, we wanted to provide some helpful information regarding campus card access. If you read the information below and feel you do not have the correct access on your Drake Card, please email studentservices@drake.edu or submit an ITS Help Ticket so we can research your card issue. Please be aware that some access is based on a specific approval process and may not be granted.

All Drake faculty and staff should have automated 24/7 exterior door access to the building that their office is in and have extended exterior access to other academic buildings for meetings/classes.

Students from certain majors are granted extended access to buildings relating to their field of study – this is automated and based off of either your major or specific classes in your schedule that may require access to a building. Students living in the residence halls also receive automated access to their hall, and ability to access other halls during the day.

Additional card access is available when needed and includes an approval process and manual update. Most manual access updates are tied to specific campus jobs or research. If you think you are missing a plan, speak with your manager, main building contact, or use one of the contact methods mentioned above for additional information. Once approved, it will take an additional business day for access to be updated.

Lost cards are generally turned in at the Student Services Center, and cardholders are notified via email when they are found and available to pick up. If your card has been lost, and you would like to freeze all activity until found, you can either contact the Student Services Center or freeze the card yourself in the eAccounts portal.  You can also add Bulldog Bucks and check card balances in this portal. Frozen cards need to be turned back on by SSC staff if found.

If your card is lost and needs to be replaced, you may purchase a new card for $25.00 in the Student Services Center. The lost card will be deactivated automatically upon printing of new card. If your card is no longer working (but has worked in the past), make sure that you are registered for your Fall classes – cards will not function if you are not a current student or employee. Also make sure there are no cracks in the card – cracked cards cannot communicate with door readers and will need to be replaced at the Student Services Center.

Have a great semester, and feel free to reach out with questions or card issues.

–Sara Heijerman, Finance and Administration