All posts by Heath Henderson

Deadline approaching for Summer 2024 Uganda course

The Summer 2024 Uganda travel seminar is a three-week, six-credit course where Drake students visit Uganda to study sustainable development in sub-Saharan Africa. The course will take place in the first three weeks of Summer 2024.

The application for the program is available at drake-sa.terradotta.com and the application deadline is Feb. 1. For questions, contact Professor Heath Henderson at heath.henderson@drake.edu.

— Heath Henderson, Zimpleman College of Business

Question, Persuade, Refer (QPR) training Jan. 25

QPR stands for Question, Persuade, and Refer—three simple steps anyone can learn to help save a life from suicide. Just as people trained in CPR and the Heimlich Maneuver help save thousands of lives each year, people trained in QPR can recognize the warning signs of a suicide crisis and question, persuade, and refer someone to help.

A QPR training will be held Jan. 25 from 11–12 p.m. in the Olmsted Center, Rooms 310–311. Register to attend.

— Kayla Bell-Consolver, Student Health Center

Try a BUILD class this spring

Bulldogs United in Learning & Development (BUILD) provides faculty and staff learning opportunities throughout the academic year that address technical, soft, philosophical, and very practical skills.  BUILD is a great platform for learning new ideas as well as an opportunity to collaborate with others from across campus.

The Spring 2024 schedule is available for viewing and registration is open.  Please take a moment to check out the classes on the Drake HR website under Learning & Development.  Click on BUILD – Upcoming Sessions for the full list, including detailed descriptions.  There is an online registration link to a Qualtrics survey that makes signing up easy.

Most classes are only an hour in length, and many are facilitated by our own faculty and staff.  This is a great way to invest in yourself, support your colleagues, and take in the culture that Drake has to offer.

— Linda Feiden, Human Resources

True Blue: Nominations due March 1

Time is running out to submit a nomination for a True Blue Award. Submit your nomination by Friday, March 1, to make sure the individual or group you want to honor will be in the running for a coveted Sapphire Award in April. Nominations of any length are meaningful, and there aren’t any requirements about a specific number of paragraphs.

Read more about the award criteria and submit your nomination. Cheers to starting the New Year by reminding folks that they are appreciated.

— Betsy Wilson, On behalf of All Staff Council

Azure virtual desktop transition Jan. 29

As announced in the Dec. 5 edition of OnCampus, ITS has been preparing a successor to Citrix for remote access to desktops and applications called Azure Virtual Desktops (AVD). This solution provides a more modern client and desktop experience. The desktop is the latest version of Windows 11, and all applications are the most up-to-date versions.  

If you currently use Citrix to access applications or desktops, please transition to AVD by next Monday, Jan. 29. Below are instructions for installing the Remote Desktop client used to access AVD on Drake and personally owned computers. 

Installing Remote Desktop on a Drake-Owned Windows Computer (How-to) 

Installing Remote Desktop on a Personally-Owned Windows Computer (How-to) 

Installing Remote Desktop on a Drake-Owned Mac (How-to) 

Installing Remote Desktop on a Personally-Owned Mac (How-to) 

For additional guidance on using the Remote Desktop client, including ways to adjust display settings, please see the following article. 

Using Azure Virtual Desktops (How-to) 

Some resources will remain available in Citrix after Jan. 29. However, everyone is strongly encouraged to begin using Azure Virtual Desktops immediately. Citrix will soon be retired.  

If you have any issues using or would like assistance setting up AVD, please contact the Support Center online at service.drake.edu/its by phone at 515-271-3001.  

— Chris Mielke, ITS

New Drake Mobile ID coming Jan. 29. Here’s what you need to know.

The new Drake Mobile ID will be available to campus next week on Jan. 29.

The Drake Mobile ID is a new, secure way for you to use Drake services from the convenience of your phone or watch. In order to use the mobile ID, you must have a picture on file with Student Services. Next, you will download the Transact eAccounts application and add your Drake Mobile ID to your Apple or Samsung wallet. Then, simply hold your phone or watch to a card reader to scan your ID. No need to turn your device on or search for your card. 

In preparation for the launch on January 29, you can download the eAccounts app and set up Multifactor Authentication on your phone.

  1. Use this link from your mobile device to download the eAccounts Mobile App or search your phone’s app store for “Transact eAccounts.”
  2. Select “Drake University” and log in with your Drake credentials. Multifactor Authentication is required to log in to eAccounts. 

On Jan. 29 after the launch, you will be able to add your Drake Mobile ID to your Google, Samsung, or Apple wallet from the eAccounts app.

The Drake Mobile ID is subject to the same terms and conditions as a physical ID card. Any misuse, including sharing your credential with any other individual, is in violation of Drake University Student Conduct Code and will result in disciplinary action. The Drake Mobile ID uses the native NFC technology within each device that is also utilized for any other ID or payment function. Additionally, the ID credential stored within the Drake Mobile ID is encrypted and can only be read by readers deployed by Drake with the proper decryption. Participation in the Drake Mobile ID is not required but encouraged. You are not required to dispose of your physical ID card if you choose to participate in the Drake Mobile ID.

As with all major ITS projects, we have performed extensive testing through various testing groups and a successful soft launch in December. The testing groups included faculty, staff, and students using a variety of devices. We have successfully tested every card reader on campus with the Drake Mobile ID and anticipate a smooth transition.

Please contact the Student Services Center with questions or concerns by emailing studentservices@drake.edu, visiting the office located in Olmsted, or calling 515-271-2000. If you have technical issues or questions, please submit a Drake ID Issue ticket, call 515-271-3001, or visit the lower level of Carnegie Hall. 

— Scott Law, Public Safety & Operational Services

Order your books online and pick up at Bulldog Shop

Order your spring textbooks and course materials online now at drake.ecampus.com. Textbooks are a crucial part of academic success, and with Drake’s Official Online Bookstore, you have the option to either purchase or rent them online.

Choose the FREE 2-day ship-to-campus option at checkout and conveniently pick up your books at Bulldog Shop before classes start. Plus, we offer hassle-free returns up to 30 days after classes start, so there’s no risk in ordering early. With this flexibility, you can save time and focus on what matters most – preparing for classes.

Textbook pro tip: Amazon no longer offers textbook rentals. We do! Don’t waste time shopping around for the best price. Rent from your online bookstore for the guaranteed best price.

Order your course materials online now and pick them up at the Bulldog Shop.

Special textbook pickup hours:

Jan. 22–Jan. 26: 9 a.m. – 5 p.m.
Jan. 27 – Jan. 28: 10 a.m. – 2 p.m.

— The Bulldog Shop

From History to Hope: Advocacy and Allyship in Focus

Join the Office of Equity and Inclusion and Office of Community Engaged Learning for a Black History Month event, “From History to Hope: Advocacy and Allyship in Focus,” on Feb. 2 at 1 p.m. in the Olmsted Center. This event promises to be a vibrant celebration of Black Iowa history and culture, filled with powerful voices and creative expressions.

Event details:
When: Feb. 2
Where: Lower Olmsted

Schedule:

1 p.m. – Advocacy Resource Fair Location: Olmsted Breezeway

Experience an interactive exhibition celebrating the achievements and contributions of nonprofits and campus resources that uphold the values of the Black Iowa advocates, such as Des Moines’s Black Panther Party. Engage with thought-provoking displays and interactive sessions on how you can get involved.

2 p.m. – Poetry Slam Location: Pomerantz Stage

Immerse yourself in the rhythm of history and hope with our poetry slam. Listen to student poets reflect on Black identity, community, and activism. This segment also includes an open mic, inviting you to share your voice. Please reach out to Jazlin Coley at jazlin.coley@drake.edu to sign up!

Special Raffle Announcement:

Join us and enter our exclusive raffle! Please note, that eligibility for the raffle requires attendance at both the Black Advocacy Showcase and the Poetry Slam.

— Jazlin Coley, Office of Equity and Inclusion

New ITS Service Portal and Support Center hours

The ITS Service Portal is a one-stop shop to access the Drake IT resources you need. Our Service Catalog provides a full list of services with links to submit issues or make requests. Refer to the Knowledge Base to find how-to guides, service information and additional technology resources. The Service Portal also includes the most recent ITS News and Alerts as well as Support Center hours and contact information.

To improve ease of access to IT resources, we have updated the Service Portal homepage, to provide users with a clean, simplified layout with easy-to-access buttons, streamlined content, and helpful tips for navigating the Service Portal. You can also use the search bar to find step-by-step guides, services, and more.

The Support Center also has expanded open hours beginning January 29. Under this new model, the Support Center will be staffed by Student Techs for extended weekday evening hours as well as limited weekend hours. Operational hours will vary when classes are not in session. The new hours for Spring Semester will be:

  • Monday through Thursday: 8 a.m. – 9 p.m.
  • Friday: 8 a.m. – 4:30 p.m.
  • Sunday: 3 – 8 p.m.

As a reminder, off-hours phone support is no longer available. However, all support resources remain available 24/7 on the Service Portal.

If you have questions, contact us by submitting a ticket though the Service Portal at service.drake.edu/its, calling the Support Center at 515-271-3001, or visiting the lower level of Carnegie Hall.

— Becky Klein, ITS