All posts by Ryan Harris

Back to campus ITS update

Happy fall semester! Here’s what’s new over the summer from ITS as well as a refresher on what we offer.

New this summer! Drake has launched the eduroam wireless network. It will replace DUFacStaff on Dec. 31. By connecting to eduroam with your Drake email address and password, you can connect on campus, across the state, and around the world. Eduroam is available in over 100 countries at over 1000 participating institutions. Learn more and make the switch today.

ITS News & Announcements: Information on outages, new initiatives, and other news can be found at drake.edu/its, on service.drake.edu/its, or by following @DrakeITServices on Twitter. Want outage notifications texted to you? Opt in by texting DrakeITS2020 to phone number 226787. We also include regular announcements in OnCampus.

ITS Support Center: The ITS support center is located in the lower level of Carnegie Hall. Walk-in support is available Monday–Thursday from 8–6:30 p.m. and Fridays from 8–4:30 p.m. Phone support is available 24/7 by calling 515-271-3001 or you can report an issue using the IT service portal.

Have a classroom emergency? Call 515-271-3002. There’s also an on-campus support technician Saturdays from 8–12 p.m.

IT Service Portal: Visit the IT service portal at service.drake.edu/its to learn about services available, browse our knowledge base for how-to guides, or get assistance with an issue.

Learning Tech Resources: Visit drake.edu/its/factstaff/learntech for information on the teaching and learning technologies supported on campus, how to get started, and where to get assistance if needed.

MyDrake campus portal: myDrake is your gateway to campus information, resources, and functions and is located at my.drake.edu. You’ll see links to the tools you need based on your campus role(s).

Need online training resources? Check out our curated list at Technology Training Resources for Faculty & Staff.

New and not sure where to get started? Visit drake.edu/its/facstaff/.

—Carla Herling, ITS

Des Moines Performing Arts discounted tickets

Des Moines Performing Arts is offering Drake employees the opportunity to receive discounted tickets to select shows and performances at the Civic Center, Stoner Theater, Temple Theater, and Cowles Commons.

Go to the Des Moines Performing Arts ticket site, click the drop down arrow under “SELECT AN ORGANIZATION” and find Drake University.  Enter EGROUPS1920 in the Promo Code field and click “continue” to find a list of upcoming events. As noted on the website, discounts will be applied when selecting seats. Discounts are available for select performances and price levels. Some restrictions may apply.

Linda Feiden, Human Resources

Writing internships for Fall 2019

Looking to pick up 1–3 credits this term? Want to put your strong writing skills to work in the community? Register for ENG 199 Writing Internships (3–5 hours per week, 1–3 academic credits).

The College of Arts and Sciences serves a variety of human/social service, arts & culture, government/civic, and environmental organizations in the Des Moines metro area. Internships offer students the opportunity to develop workplace writing skills in a professional setting, build their resumés, and give back to the community. Internship orientation is scheduled for: Friday, Sept. 6, from 1–2:30 p.m. in Howard Hall 309. 

—Carol Spaulding-Kruse, College of Arts and Sciences

Fall building hours

Building hours will switch to their normal Fall schedules for first-year move in – tomorrow, Aug. 21. All extended hours access plans will also be usable at this time.

If your building or card access is not working as expected, please feel free to email sara.heijerman@drake.edu or studentservices@drake.edu for assistance.

–Sara Heijerman, Finance and Administration

Updated check printing schedule

With improvements and efficiencies come change, and this is where we find ourselves with check printing. The addition of Paymerang, earlier this spring, was the first step to better efficiency, reducing the time and costly supplies required for the check printing process. With the implementation of Paymerang, the quantity of checks printed ‘in house’ has drastically reduced. With this level of success we find ourselves at the next step of efficiency.

Starting Sept. 1, 2019, checks will only be printed ‘in house’ on Wednesdays of each week. These checks include; checks for individuals or vendors that have attachments to be mailed with their check or checks that need to be picked up. Paymerang payments will continue to be processed every Friday for the rest of our business vendors.

We are excited to be moving forward with this in an effort to be better stewards of our time and resources. Please make sure that you are planning ahead for your events so that the proper documentation is presented to Accounting with enough time for us to process payments accordingly. Drake printed checks will be processed within seven business days from the time we receive the completed paperwork.

For any questions, please call Jeni Baugher at extension 4509.

–Jeni Baugher, Accounting

Kelly Foster named to new role in Risk and Insurance Services

Effective Aug. 1, Kelly Foster will transition to the role of business & insurance manager, Kelly will be the key campus contact for all risk and insurance-related matters, including insurance claims and coverage, contracts, proof of insurance, foreign and domestic travel, experiential programs and coverage or claim questions. Kelly will continue to perform some project support for Facilities, Planning & Management and Administration. Please welcome Kelly to her new role and visit the Risk and Insurance Services website.

–Venessa Macro, Finance & Administration

Multi-Factor Authentication (MFA)—Putting account control in your hands 

What if there were a way to know every time someone attempted to access your account? Even better, wouldn’t it be terrific if stolen passwords were completely useless to attackers? Many phishing scams would be completely ineffective. That’s the power and control that multi-factor authentication (MFA)—sometimes known as two-step verification—can provide. 

As faculty and staff, you’re probably already using MFA to access your Drake email or Banner, and these benefits are part of the reason why ITS implemented Duo MFA last year. Attackers know that accounts only protected by passwords are easily compromised and stealing or modifying information undetected can be done quickly and easily. 

If you aren’t already using MFA on your personal accounts, why not start now? Here are some key accounts where you should consider adding MFA:  

  • Email accounts: “Forgot password” reset requests from websites send instructions and links via email, so protecting your email ensures you are in control of resetting account passwords. 
    • Financial accounts: Protect your finances and credit. 
    • Social media and website management: Protect your online presence and personal brand. 
  • Online shopping: Protect your credit cards. 

MFA is becoming more widely available and easier to use. Typically, you’ll install a mobile app or use text/phone call functionality. Most MFA mobile apps also generate codes to use while traveling or when cell service is unavailable. 

Depending on the type of website and/or data you’re protecting, you may want to adjust the frequency of the prompts. For example, you may want extra verification every time you sign into your retirement accounts but may only need that extra step occasionally or if you’re using a new device when signing into your personal email. 

The phishing attacks that we see at Drake often attempt to bypass account security, even those that are MFA-enabled. ITS will continue to provide phishing education in August using simulations of common attack methods. 

—Peter Lundstedt, ITS 

Register now for Drake Learning Symposium

Jeremy Gudauskas and Whitney Roberts of North Central College in Napeville, Ill., will present the keynote address at the Faculty and Staff Learning Symposium, Friday, Aug. 16. This year’s symposium begins at 9 a.m., in the Olmsted Center.

The keynote presentation is entitled Navigating the Seas(ons) of Change: Lessons Learned From Those Still Swimming, and it will be presented just before lunch, beginning at 10:45 a.m.

Please visit the Learning Symposium webpage to learn more. You will also find a complete list of breakout sessions and a link to registration on Eventbrite.

Schedule of Events

Time Agenda
9:00 – 9:30  Continental Breakfast and Registration
9:30 – 10:30 Breakout Session 1
10:45 – 11:45 Keynote Address
12:00 – 1:00 Luncheon
1:15 – 2:15 Breakout Session 2
2:30 – 3:30 Closing Session
4:00 – 5:30 Provost’s Drake Social

–Drinda Williams, Office of the Provost