Multi-factor authentication (MFA) is now required for students, faculty, and staff when they log into key Drake systems including myDrake, Self Service, Blackboard, Banner, and web-based versions of Microsoft products. This means you will be prompted to verify your identity using a separate device when logging in. There are three verification methods available:

1. The Microsoft Authenticator mobile app (on a smartphone or tablet)
2. One-time password code sent via text to your mobile phone
3. Answering a call from Microsoft (on cell, landline or office extension)

Instructions on these methods are linked below:

• Getting Started with the Microsoft Authenticator app (How-to)
• Getting Started Using Text Messages or Phone Calls for Multi-Factor Authentication (How-to)

Using multi-factor authentication is the best way to protect campus accounts and data. If you encounter any problems while setting up MFA, please submit a Multifactor Authentication Issue or contact the Support Center at 515-271-3001. Additional information and troubleshooting tips are available at MFA Project FAQ.

— Jeff Regan, ITS

Drake is continuing to roll out changes as part of the project to update the MyDUSIS system to Self Service. The next round of updates will be coming tomorrow and focus on our Student and Faculty pages. Here are the changes to expect:

On myDrake:

• The MyDUSIS link in the Commonly Used Apps section of myDrake will change to read Self Service and link to a new landing page (see navigation guide linked below)
• The My Information link will also be removed from the Commonly Used Apps section (it will still be in the HR section for faculty/staff and the My Drake Profile section for students)
• Other MyDUSIS-related links will be renamed or removed as Self Service has prominent links to access key functions

In Self Service:

• New navigation (see Navigating Self Service (How-to) for details)
• New student profile page (see the Self Service for Students guides)
• New screens for faculty members (see the Self Service for Faculty & Staff guides)
• A new method, Proxy Access, for students to allow parent(s)/guardian(s) access to their financial and academic information (see Authorizing Proxy Access (How-to) for setup details). There will be a transition period through February 1 to provide sufficient time for students to re-enroll parents/guardians and determine their appropriate level of access.

Please remember multi-factor authentication (MFA) is now required for accessing all Self Service screens. Learn more about MFA at Multi-factor Authentication Project (FAQ).

— Kris Brewster, ITS

On Saturday, Jan. 8, the Panopto Cloud will be updated with the latest features and improvements. As a result, Panopto will be unavailable from 8 p.m. to 12 a.m. Sunday morning.

During the downtime, you will be unable to access videos on your Panopto site and any attempts to upload videos will result in a “Server unable to connect” error message.

We appreciate your patience. If you are unable to access Panopto after the planned maintenance window, please contact the support center at 515–271–3001 or visit service.drake.edu/its to report your issue.

— James McNab, ITS

Beginning today, you will be prompted to verify your identity by using the Microsoft Authenticator app when logging into key campus systems. We have now launched MFA requirements for Banner Admin pages, Self Service, eAccounts, and Touchnet among others. See Multi-factor Authentication Project (FAQ) for a complete list including how frequently you’ll need to re-authenticate for each system.

If you haven’t already, you should set up the Microsoft Authenticator app AND a backup MFA method today. Once MFA is added for the next set of systems including myDrake tomorrow morning, there will be additional steps. See instructions below.

• Getting Started with the Microsoft Authenticator app (How-to)
• Setting up Additional MFA Options or Changing your Default Option (How-to)

If you experience any challenges setting up Microsoft Authenticator or a backup method, please submit a Multi-Factor Authentication Issue so ITS staff can assist you.

— Jeff Regan, ITS

Drake is continuing to roll out updates as part of the project to update the MyDUSIS system to Self Service. The next round of updates will be coming next week.

Instead of seeing the MyDUSIS button in the Commonly Used Apps section of myDrake, you will see a Self Service button. When you click on it, you’ll land on a new navigation screen. ITS has created a guide, Navigating Self Service (How-to) to help you prepare for this change and learn how you customize this new screen. Additionally, you’ll see new landing pages for students and faculty members (with links to needed functions) as shown below.

In addition to these navigation changes, you’ll also be required to use multi-factor authentication (MFA) to access Self Service.

— Kris Brewster, ITS