After 21 years of dedicated service, Michelle Laughlin will retire from Drake at the end of May. Michelle began her role as Student Disability Services Coordinator in April 2005 and became Director of Student Disability Services in 2020. Over the course of her career, she has supported countless students and takes pride in helping to develop and expand academic coaching services within the Access and Success office.

A guiding quote in her work has been Henry Ford’s reminder: “Whether you think you can, or you think you can’t, you’re right.” Michelle has carried this perspective into her approach with students, encouraging them to view their disabilities not as limitations, but as part of their broader strengths and identities. She often reminds students that while everyone experiences challenges, it is how we respond to them that shapes our ability to navigate difficult days.

Michelle’s contributions have been recognized through the Sapphire Award in 2024, along with extensive service across campus committees. Her involvement has included serving as All Staff Council President, participation on the ASC Recognition and Events Committees, and service on the President’s Committee for Persons with Disabilities.

Reflecting on her time at Drake, Michelle shares: “I know there is more I could list, but right now I’m just thinking of gratitude. Mostly, I just want to say thank you. I have so many wonderful memories here. The people I’ve worked with and the students I’ve met have shaped who I am. I am proud of my time at Drake. I have learned more than I ever could have imagined and wouldn’t trade any of it for anything.”

Michelle’s legacy is one of compassion, advocacy, and unwavering support for students. She will be deeply missed by colleagues and students alike, and we extend our heartfelt appreciation for her 21 years of service to Drake University.

Transition & Next Steps

Michelle will be in and out over the next month, so please direct any Access and Success inquiries to access.success@drake.edu. The Director of Accessibility position has been posted and is expected to be filled by June 1 to ensure continuity of service. Please feel free to share this message with your team as appropriate.

— Jenny Tran-Johnson & Sydni Jennings, Academic Excellence and Student Success