The ITS Service Portal is a one-stop shop to access the Drake IT resources you need. Our Service Catalog provides a full list of services with links to submit issues or make requests. Refer to the Knowledge Base to find how-to guides, service information and additional technology resources. The Service Portal also includes the most recent ITS News and Alerts as well as Support Center hours and contact information.

To improve ease of access to IT resources, we have updated the Service Portal homepage, to provide users with a clean, simplified layout with easy-to-access buttons, streamlined content, and helpful tips for navigating the Service Portal. You can also use the search bar to find step-by-step guides, services, and more.

The Support Center also has expanded open hours beginning January 29. Under this new model, the Support Center will be staffed by Student Techs for extended weekday evening hours as well as limited weekend hours. Operational hours will vary when classes are not in session. The new hours for Spring Semester will be:

• Monday through Thursday: 8 a.m. – 9 p.m.
• Friday: 8 a.m. – 4:30 p.m.
• Sunday: 3 – 8 p.m.

As a reminder, off-hours phone support is no longer available. However, all support resources remain available 24/7 on the Service Portal.

If you have questions, contact us by submitting a ticket though the Service Portal at service.drake.edu/its, calling the Support Center at 515-271-3001, or visiting the lower level of Carnegie Hall.

— Becky Klein, ITS