Drake University is now partnering with TimelyCare to deliver a new virtual health and well-being platform for students. Through either a mobile app or your desktop, TimelyCare provides 24/7 access to virtual care from anywhere in the United States at no cost.

As part of our commitment to providing a wide breadth of services that meets the needs of every student on campus, Drake University has partnered with TimelyCare to offer students free and equitable access to mental health support. TimelyCare replaces our previous provider, UWill, and will serve as an extension of our campus health and counseling center resources. This partnership aims to enhance student well-being, engagement, and retention by ensuring timely and comprehensive support for all students.

Whether you’re feeling under the weather, anxious, or overwhelmed, you can talk to a licensed provider to get the care you need via phone or secure video visits.

How can I access TimelyCare?
Visit TimelyCare or download the TimelyCare app from your app store and register with your Drake email address. You can then start visits from any web-enabled device  smartphone, tablet, laptop, or desktop anywhere in the United States.

Who can use TimelyCare?
Any enrolled student.

What services are available?

• TalkNow: 24/7, on-demand emotional support.
• Self-Care Content: 24/7 access to self-care tools and resources, such as meditation
  and yoga sessions, helpful videos, and short articles from experts.
• Peer Community: An anonymous and judgment-free space where you can connect with, react to, and support other students going through similar situations.

How much does a visit cost?
TimelyCare services are available at no cost to Drake University students.

The need for 24/7 access to high-quality care has never been more important. According to a report by Gallup and the Lumina Foundation, 69% of students in bachelor’s degree programs who considered dropping out cited emotional stress as their reason.

Through TimelyCare on a phone or other device, Drake University students can now select from a wide-ranging menu of virtual care options from licensed counselors in all 50 states (at no cost and without the barrier of traditional insurance) including:

• On-demand mental health and emotional support (TalkNow)
• Care navigation
• Peer support community
• Digital self-care content

The partnership with TimelyCare allows Drake University to deliver a hybrid model of care in collaboration with on-campus resources. Benefits to students include:

• Convenient 24/7 care: Physical and mental health issues often present themselves outside regular business hours, and TimelyCare makes seeking support or treatment easy and convenient as making a video or phone call.
• Diverse provider network: TimelyCare’s diverse and culturally responsive provider network reflects and is proud to serve students who embody diversity in race, ethnicity, gender identity and expression, age, religion and worldview, language, health, ability, sexual orientation, socioeconomic and immigration status, and more. More than half of mental health providers identify as people of color. The platform also offers professionals who identify as LGBTQIA+, speak multiple languages, and translation services to support more than 240 languages. Students scheduling services can choose to meet with a specific provider or select the first available.
• Peace of mind: TimelyCare is a safe, secure, URAC-accredited and HIPAA-compliant platform that follows campus-specific protocols to facilitate care coordination and follow-up to ensure continuity of care.

TimelyCare licensed providers are available to offer emotional support via phone or secure video visits. If you have questions, visit TimelyCare or email your campus representative – lynne.cornelius@drake.edu.

— Lynne Cornelius, Associate Dean of Students