Microsoft is updating the Remote Desktop application used to access Azure Virtual Desktop. The new app, called “Windows App,” offers a modern interface for accessing Drake’s virtual applications and desktops.

Some devices, including both Windows and Mac computers plus some iPads, may already have the updated app installed. The app icon and name have changed from “Remote Desktop” to “Windows App.” Others will receive the new app in the coming days.

During the transition, both the Remote Desktop and Windows App will coexist temporarily. Once the Windows App appears on your computer, you can start using it. If it hasn’t appeared yet, follow the installation instructions in our knowledge base.

Please note: ITS will remove any remaining Remote Desktop apps beginning on Thursday, Oct. 10. Be sure to transition to the Windows App before that date for your virtual desktop needs. 

If you have questions, contact us by submitting a ticket though the ITS service portal at service.drake.edu/its or by calling the Support Center at 515-271-3001.

— Shawn Madsen, ITS