If you would like to report an issue or request a service, create a ticket using the ITS Service Portal, select the category of ticket you would like to create, and submit the details of your request.

ITS does not accept any tickets via email. All tickets must be submitted through service.drake.edu/its. This process helps ensure we gather as much relevant information as early as possible to facilitate resolving your situation.

When a ticket is created, updates about the ticket are sent through an automated email: tdxnotifications@drake.edu. This email is not monitored and cannot be used to create a new ticket, discuss an open ticket, or otherwise contact ITS.

For additional questions or support, please visit the ITS website, call 515-271-3001, or visit us in the lower level of Carnegie Hall.

Gillian Mohn, ITS