The ITS Support Center in Carnegie Hall assists students, faculty, and staff with campus technology issues.
During academic semesters, the Support Center is open:
Monday–Thursday, 8 a.m.–6:30 p.m.
Friday, 8 a.m.–4:30 p.m.
The ITS Support Center will have extended support hours during move-in and Welcome Week as follows:
Aug. 22–23, 8 a.m.–8 p.m.
Aug. 24–Aug. 25, 8 a.m.–7 p.m.
Aug. 26, 8 a.m.–6 p.m.
Aug. 27–Aug. 28, 1–5 p.m.
Students may drop in for help from Student Techs anytime we’re open. Faculty and staff are strongly encouraged to submit tickets via the ITS portal, as technicians resolve many problems remotely. If an issue can’t be resolved remotely, we’ll schedule an appointment with you to ensure appropriate technical staff are available to assist.
Visit the ITS service portal at service.drake.edu/its (or click the ITS Support button in myDrake) to find answers to most questions or report any tech issues. You can also call 515-271-3001 during our open hours. Classroom emergency? Select option 1 when you call.
eduroam wireless network: Connect to the eduroam network on campus and sign in using your Drake email address and password. Reminder: DUGuest is only for visitors and many campus resources are unavailable from this limited network.
Multi-factor authentication: Verify that you’ve completed the MFA setup process to ensure uninterrupted access to campus systems. If you experience issues accessing myDrake or connecting to eduroam, visit the ITS Support Center for help in making sure your MFA is fully setup.
Blackboard Learn Ultra: Over the summer, Blackboard updated and enhanced many features in Learn Ultra including Gradebook and Question Bank improvements. Up-to-date information about Blackboard Ultra changes and services is available on Drake’s Blackboard home page. Guides to help you use Blackboard Learn Ultra are available on the ITS service portal.
E911 services from Teams phones: To ensure the safety and security of the Drake community and remain compliant with federal and local regulations, ITS enabled E911 calling within the Teams phone system. This will allow Teams to send an approximate location to emergency services personnel when a user dials 911 from that device. To learn more about the E911 calling feature within Teams, see E911 Calling with Teams (FAQ).
Connect with ITS: Want to know about tech changes? Outages? Watch for more ITS information in upcoming issues of OnCampus, follow Drake ITS on Twitter @DrakeITServices, or watch our news feed on drake.edu/its or service.drake.edu/its. You can also sign up for outage text messages by texting DrakeITSALERTS to phone number 226787. NOTE: You must already be signed up to receive texts from Bulldog Alerts to add the ITS outage messages.
—Keren Fiorenza, ITS