ITS is pleased to announce that we have completed the final steps in the campus phone system upgrade. On Friday, April 8, ITS and our service provider, Lumen/CenturyLink completed moving the remaining campus telephone numbers to Voice over IP (VOIP) service. Though there may be some additional minor configuration changes, this was the last major milestone in migrating away from Drake’s outdated phone system to Microsoft Teams Calling.

This has been an extensive project, and we thank you for your patience throughout the process. It was of the utmost importance that we updated our phone system, which was comprised of multiple systems connected through an unsupported 30-year-old main phone switch. Microsoft Teams Calling is built on cloud technology that provides the campus community a convenient and secure way to communicate wherever they are.

We hope that you are enjoying all the features that are included in Teams Calling, and Microsoft Teams in general. Not only does this provide a new way for us to receive and make calls, but it is a great way to collaborate and stay connected.

Learn more about the project and the resources available by visiting the Teams Calling System FAQ page which includes links to knowledge base articles, video resources, and quick reference guides to help you make calls, set up your voicemail, and learn about advanced calling features.

— Chris Mielke, ITS