Even though the support center in the lower level of Carnegie Hall is closed for walk-in visitors through at least the start of the spring semester, ITS is still available to help with your tech needs.

You can always call 515-271-3001 or browse for guides or submit a request for assistance at our service portal at service.drake.edu/its.

When ITS staff are unavailable, whether during holiday breaks or in the evenings, we have after-hours support answering our main number 24/7 at 515-271-3001. They are not able to assist with every tech problem, but can always open requests on your behalf that will be responded to when ITS staff return.

To be sure you’re reaching an ITS technician if you call the support center, see the schedule below:

• We will be closed Wednesday through Friday, Nov. 25–27, for the Thanksgiving holiday.
• After Thanksgiving through the end of the semester, regular hours will be Monday through Thursday from 8 a.m. to 6:30 p.m. and Fridays from 8 a.m. to 4:30 p.m. except for Dec. 16–18 when the lower level of Carnegie Hall will be deep cleaned and all ITS staff will be working remotely.

• Holiday break begins Dec. 21 and runs through Friday, Jan. 1.
• Starting Jan. 4 through the end of J-Term, hours will be 8 a.m. to 4:30 p.m. Monday through Friday.

— Carla Herling, ITS