As a new semester is starting, we wanted to provide some helpful information regarding campus card access. If you read the information below and feel you do not have the correct access on your Drake Card, please email studentservices@drake.edu or submit an ITS Help Ticket so we can research your card issue. Please be aware that some access is based on a specific approval process and may not be granted.

All Drake faculty and staff should have automated 24/7 exterior door access to the building that their office is in and have extended exterior access to other academic buildings for meetings/classes.

Students from certain majors are granted extended access to buildings relating to their field of study – this is automated and based off of either your major or specific classes in your schedule that may require access to a building. Students living in the residence halls also receive automated access to their hall, and ability to access other halls during the day.

Additional card access is available when needed and includes an approval process and manual update. Most manual access updates are tied to specific campus jobs or research. If you think you are missing a plan, speak with your manager, main building contact, or use one of the contact methods mentioned above for additional information. Once approved, it will take an additional business day for access to be updated.

Lost cards are generally turned in at the Student Services Center, and cardholders are notified via email when they are found and available to pick up. If your card has been lost, and you would like to freeze all activity until found, you can either contact the Student Services Center or freeze the card yourself in the eAccounts portal.  You can also add Bulldog Bucks and check card balances in this portal. Frozen cards need to be turned back on by SSC staff if found.

If your card is lost and needs to be replaced, you may purchase a new card for $25.00 in the Student Services Center. The lost card will be deactivated automatically upon printing of new card. If your card is no longer working (but has worked in the past), make sure that you are registered for your Fall classes – cards will not function if you are not a current student or employee. Also make sure there are no cracks in the card – cracked cards cannot communicate with door readers and will need to be replaced at the Student Services Center.

Have a great semester, and feel free to reach out with questions or card issues.

–Sara Heijerman, Finance and Administration