The work order system aims to support the Facilities Planning and Management commitments below, which were issued last October in response to the Administrative Service Survey.

1. Ensure that FPM meets the promised response and resolution timeframes.
2. Collaborate to find reasonable and supportable long-term solutions.
3. Strive to understand issues and requests before beginning work.
4. Confirm the request was completed to satisfaction.
5. Improve communication related to work order requests and projects.
6. Work as a team to provide facility-related services on behalf of Drake.

These commitments assure that the department achieves its Continuous Improvement Plan objectives.

Another measure that FPM plans to provide annually are its Satisfaction and Performance Survey Results provided through TeamDyanmix. View FPM’s 2018 results.

Manny Toribio, Facilities Planning and Management