Faculty, staff, and students are invited to opt in to a new text message service to receive alerts regarding unexpected technology outages. Opt in by texting DrakeITS2018 to phone number 226787. Text messages will only be sent between the hours of 7:30 a.m. and 9 p.m. This new notification system is in addition to ITS’ regular communication channels (ITS website, blueView login screen, IT Service Portal, and ITS Twitter account).

If you run into issues signing up for the service, first try responding HELP to any error message you might receive. Sometimes the service isn’t configured correctly for your carrier. If that doesn’t work, contact your cell phone provider to make sure they have enabled short code texting.

If you have any questions regarding this new service, call 271-2356 or email carla.herling@drake.edu.

This is the second text alert system rolled out to campus this year. In January, Facilities Planning and Management introduced a text notification system that provides alerts on snow removal work, water main breaks, custodial projects, and other facility-related incidents. Campus members can participate by texting Facilities Notification 2018 to 67283.

— Carla Herling, ITS