ITS would like to thank everyone for their patience as we continue working with our vendors to find a permanent solution for the issues we’ve been having with printing to Lexmark printers. We understand this issue is causing significant frustration, and we are doing all we can to resolve the problem as quickly as possible. Our vendor is still trying to identify the cause of the issue and is working diligently to develop a fix. Unfortunately, there is still no firm estimate for when a permanent fix will be delivered.

In the meantime, ITS has developed a short-term solution that allows faculty and staff to print directly to any printer using FollowMe print queues for each type of device. This solution also works for any students who have downloaded printer drivers to their computers to print specialized document types.

• In order to release print jobs to Konica-Minolta multi-function devices, please use the standard BW_FollowMe or Color_FollowMe print queues that are installed on all Drake-owned computers by default.
• For releasing print jobs to Lexmark devices, use the NEW BW_Lexmark_FollowMe or Color_Lexmark_FollowMe print queues. The Lexmark print queues must be manually downloaded and installed on Drake-owned computers by following one of the sets of instructions below.

Please note that print jobs sent to the Lexmark print queues will only be able to be released at Lexmark printers. You should not install the Lexmark-specific drivers unless you regularly print to Lexmark printers. You can also still print to Lexmark printers via web printing.

Step by step instructions on downloading the Lexmark print drivers:

• How -to: Installing Lexmark-Specific FollowMe print drivers on Windows
• How-to: Installing Lexmark-Specific FollowMe print drivers on Mac

For assistance with determining the type of printer in your area and the correct printer driver to use, please see Printer Locations (FAQ).

For information on using Web Printing, please see Using Web Printing (How-to).

—Carla Herling, ITS