This past week ITS began using a new system for tracking service requests. If you submit a request online, or call the Support Center, you’ll see a different look and feel to the emails you receive. This is the first step toward the launch of a new campus-facing service portal coming in May. Watch OnCampus for more information and upcoming opportunities to try out the new system for yourself. You can also hear more about this and other upcoming ITS projects at Thursday’s Town Hall. Feedback? Let us know at carla.herling@drake.edu.

—Carla Herling, ITS