Category Archives: For Staff Archive

OneDrive drop-in sessions

Drop in for one of the final three offerings of OneDrive transition sessions led by ITS. We will discuss how adopting OneDrive can positively impact our campus collaboration, security, and anytime/anywhere access to individual files. We will also cover the installation for users who have not started the process (please bring your computer if you need assistance with the installation process).

All three sessions are held in the Science Connector Building, Room 301:

  • Tuesday, May 22, 1–4 p.m.
  • Tuesday, May 29, 8 a.m.–12 p.m.
  • Wednesday, May 30, 8 a.m.–12 p.m.

Carla Herling, ITS

Lessons from last week’s phishing simulation

Last week, you may have received an email with the subject “Receipt for Your Payment to Home Chef.” This message was a phishing simulation sent out by ITS.

Many individuals reported that PayPal-related phishing scams are some of the most commonly seen in their mailboxes, and with good reason. Scammers know that financial-related emails are likely to generate a recipient response at a higher rate than other methods. To help you to distinguish this type of phishing email in the future, here are the red flags that indicated that the message was not legitimate:

Sender email address: Carefully inspect how the sender’s name and email address are displayed, then compare it to one of your trusted contacts. In this case, the sender’s name is receipt@paypal.com, and the return email address is paypal-receipt@notification.accountsupport.finance.me.com. The email address reveals the true source. You may need to hit reply to see additional information, as the reply-to address can be different from the sender address.

Recipient address (you): Is this an email you would normally receive at work, even as a PayPal customer?

Salutation: This clue can be a bit ambiguous, but PayPal explicitly states on their website that every email they send out will address you by name. If you’re a PayPal customer and you receive an email that doesn’t address you by name, that’s a red flag. If you aren’t a PayPal customer, the fact that you’re receiving any email from them is a red flag.

Link destination: Hover over the links in the email. Instead of taking you to PayPal, the link starts with 2fa.com-token-auth.com/. At Drake, these links are sometimes masked by urldefense.proofpoint.com, our email filtering system, which can add confusion. If you don’t see urldefense.proofpoint.com or the name of the organization in the link, that’s a red flag. If you’re a PayPal customer, an easy way around this is to open a web browser and go to the PayPal website that you know to be legitimate, which can be found via a web search or emails you’ve previously received from PayPal.

There is no shame in falling for a phishing email. Scammers are becoming experts at making their emails seem real, and most of us will fall for one at some point. What matters is the action you take after the fact. If you think you may have clicked on malicious link or attachment, or entered information into a fraudulent website, contact ITS quickly at informationsecurity@drake.edu. We can help you take steps to prevent fraud or a data breach from occurring.

— Peter Lundstedt, ITS

Update on the Banner 9 project

The cross-departmental project team has entered the testing phase of Banner 9. Designated Banner users from key departments are using the new system to ensure that functions work as anticipated, and to help update support documentation. The project team is also starting to prepare for Banner 9 training.

Our timeline is on schedule and we anticipate campus rollout starting in mid-July through Dec. 31, when our current version (Banner 8) will no longer be supported.

You can find the latest information on the Banner 9 project, along with our other major ITS projects, at drake.edu/its/pm/ourprojects.

Kris Brewster, ITS

ITS phishing testing in May

Nearly every week there’s a news story about a new phishing attack. Attackers are constantly looking for weak links within an organization to exploit for access to critical systems. As the public becomes more aware of these attacks, the attackers have to evolve. Because their methods are always changing, we continue to send out monthly emails to test faculty and staff using the latest phishing tactics.

Every time you receive an email, slow down and take a second look before acting. Look carefully for red flags throughout the message, including the sender, subject, overall message content, links, and attachments. If you receive any email that you suspect may be phishing, forward the email as an attachment to informationsecurity@drake.edu. It’s better to be safe than sorry.

ITS will assign additional training to any individuals who repeatedly click links or open attachments in phishing emails, simulated or not. Our campus information is too valuable to ignore any weak links we may be providing.

For more information on how to report phishing emails, see the IT Service Portal guide, Reporting a Phishing Message (How-to).

Peter Lundstedt, ITS

OneDrive drop in sessions

Drop in for one of the final three offerings of OneDrive transition sessions led by ITS.  We will discuss how adopting OneDrive can positively impact our campus collaboration, security, and anytime/anywhere access to individual files. We will also cover the installation for users who have not started the process (please bring your computer if you need assistance with the installation process).

Please join ITS in SCB 301 on one of the following dates:

  • Tuesday, May 22, 1–4 p.m.
  • Tuesday, May 29, 8 a.m.–12 p.m.
  • Wednesday, May 30, 8 a.m.–12 p.m.

Carla Herling, ITS

All Staff Council annual kickball tournament

All Staff Council is hosting its annual kickball tournament as a way to celebrate and thank faculty and staff for a great year. The event will take place Wednesday, May 23, from 2 to 4 p.m. in Helmick Commons and consist of kickball, refreshments, snacks, and lawn games. Register to play as a team or individual by May 15 at www.drake.edu/asc. If you register as an individual, All Staff Council will place you on a team or create a team of free agents. In the event of rain, games will move to the Fieldhouse. All faculty and staff are welcome to participate. Attendees can come and go as they please.

Tom Heijerman, Information Technology Services/All Staff Council

All Staff Council election results

All Staff Council would like to congratulate and welcome its newest members:

Chair-Elect
Marina Verlengia, New Student and Parent Programs

Governance Committee
Mark Reiter, Alumni Relations
Michelle Huggins, Facilities Planning and Management

Recognition Committee
Cathy Williams, Alumni Relations
Amelia Klatt, Alumni Relations

Special Events/Community Service Committee
Kourtney Kirkpatrick, University Advancement
Anthony Leto, Student Accounts
Aimee Lane, Athletics Marketing

Special Interest Committee
Patrick Williams, Facilities Planning and Management
Shelly Biondi, Accounting

Finally, we extend special thanks to all outgoing All Staff Council members, including a special thanks to Chair Nancy Geiger, for their/her tireless work and commitment and a very warm welcome to Scott Law as he steps into the ASC Chair role.

— Tony Tyler, Division of Student Affairs