ITS staff will be performing routine maintenance on our Oracle databases on Sunday, Dec. 22 between 7 – 9 a.m. During this time, Drake systems including Self Service, Banner, ProcessMaker, eTranscripts, and TouchNet may be unavailable. This work is necessary to maintain the security of University data.
If you experience issues after the maintenance is complete, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting the lower level of Carnegie Hall.
On Sunday, Dec. 22, 2024 2 – 8 a.m., Blackboard will be fully unavailable to all users while required maintenance is being performed on the back-end database. This maintenance is necessary to ensure optimal system security and performance.
Thank you to everyone who participated in this year’s Survey of Administrative Services. Your insights help us align ITS services with the needs of our students, faculty, and staff. I’m pleased to share this summary of the 2024 findings.
Survey Participation and Satisfaction Trends
This year, 266 community members responded to the survey to provide invaluable feedback. Overall satisfaction reached 4.42 on a 5-point scale—the highest we’ve ever seen—demonstrating strong, positive growth.
Staff and Service Quality
Across all service areas, including staff courtesy, professionalism, knowledge, and timely resolution, satisfaction has trended upward. These results reflect our commitment to providing responsive and reliable support that meets your needs and resolves issues to your satisfaction.
Communication and Access to Resources
Satisfaction with communication and support services continues to rise as well. Respondents reported improvement in key areas, such as having the right tools, accessible training, regular updates, and clear communications on technology changes.
Please note that our Internal Site has been updated with new information on ITS policies, project management, cybersecurity awareness, and more. We’ll continue to keep you informed about the status of your tickets and upcoming changes to campus technology. This is a key priority area for us in the coming year, and we are committed to ensuring you stay updated on all developments.
Commitment to Core Values
We’re also pleased to see that satisfaction with how ITS embodies Drake’s core values—joyful accountability, generosity of spirit, all in this together, and commitment to mission—continues to grow. These values guide our approach to service and foster collaboration across campus.
Looking Ahead
We’ll use your feedback to guide future improvements, focusing on effective training options, clear communication, and seamless service. Thank you for your engagement and trust in ITS as we work to provide reliable, responsive technology solutions for our campus.
In addition to the annual survey, we gather regular feedback through ticket surveys sent after each support interaction. This continuous feedback loop helps us quickly identify and address issues while validating trends seen in the annual survey, such as improvements in staff professionalism and communication. Your responses to these surveys enable us to respond promptly and effectively to your needs year-round.
If you have additional feedback or questions, please reach out. Together, we’re building a better ITS experience for everyone.
Drake defines a first-generation student is a college student whose parents/legal guardians have not received a bachelor’s degree from a four-year university. At Drake, First-generation students make up 29% of Drake’s new student population. This includes 26.2% of new EFR students — an all-time high for Drake.
In an effort to make more connections between first gen students and first gen faculty/staff, we are creating a directory to share on our website that lists our first gen faculty and staff.
If you identify as first generation and would like to be listed on this directory, please email Marina at marina.verlengia@drake.edu by Monday, December 16.
Written communication is important in almost any academic field, but the genres and accepted conventions of writing vary from discipline to discipline. In this project, we will discuss ways to integrate writing instruction into courses for which written communication is not necessarily the primary learning outcome, as well as courses that require students to communicate in field-specific ways (for instance, lab reports or business memos).
Instructors who participate in this project will have a one-semester commitment that will include:
Working with the Director of Writing, Megan Brown, on the development of a writing assignment, writing activities, or a writing project for one of their spring classes.
Attending hour-long meetings of all participants in the program in February, March, and April (or early May) 2025. These meetings may be structured as two sessions each month, with half of the group at each session, to facilitate more in-depth discussion.
Requiring all students enrolled in their class to attend tutoring sessions at the Writing Center at least twice during the semester.
After completing the project and attending the final meeting, participants will receive a $500 stipend.
Participation is limited to 10 individuals.
If you are interested in participating, please contact Madison Bemus (madison.bemus@drake.edu) by Monday, January 6.
As President Martin shared in a recent message to campus, the University will hold a budget town hall on Tuesday, December 3rd at 3 p.m. in the Olmsted Center, Parents Hall. All faculty and staff are encouraged to attend to learn more about the fiscal year 2024 results, overall financial health, fiscal year 2025 budget, and a look ahead to future fiscal years.
If you have questions you would like addressed at the town hall, please send them to president@drake.edu.
Provost’s Social immediately following the town hall
The Provost’s Social will be held following the town hall in Olmsted 312, across from Parents Hall. Refreshments at the social will include an assortment of beverages and light snacks.
Please note the following schedule for payment processing, through the Finance Self-Service portal, to accommodate the 2024 holiday break:
For Winter Break:
Monday, December 16, 2024 – All Payment requests (including wires) are due, with proper approvals, and received in the AP queue by the end of the business day. Requests received by this deadline will be processed for payment before Winter Break.
Thursday, January 2, 2025 – Normal payment processing will resume this week.
The accounts payable office will be closed during the winter holiday break.
Thank you for your help coordinating requests to ensure we meet all needs during the upcoming season.
ITS is making an important update to Panopto, our streaming video content management system for Blackboard. Effective December 19th, the “Ultra Course Panopto Video Library” link will be renamed to “Course Video Library – Panopto” to improve accessibility.
Action Required:
Remove the existing link (“Ultra Course Panopto Video Library”) from your Blackboard content area.
Re-add the link with the new name (“Course Video Library – Panopto”) from the Content Market in Blackboard Ultra.
Please update all references to Panopto in your course materials, including syllabi and Blackboard instructions, to avoid student confusion.
If you have questions or need assistance, submit a Blackboard Ultra Request and specify “Consultation.”
HAPPENING TODAY! All faculty & staff should head to Bulldog Shop for a special appreciation day event. For one day only, all Drake employees can DOUBLE THEIR DISCOUNT on in-store purchases. Enjoy your regular staff discount plus an additional 15% off. Show your employee ID at checkout to redeem. Don’t miss out!
Thank you to everyone who donated to United Way of Central Iowa generating nearly $30,000. One hundred percent of these donations stay in central Iowa (Polk, Dallas, & Warren counties) with over 10,500 people served in the 50311 zip code last year. We also held a successful supply drive benefiting local DMPS schools. Thank you! You have demonstrated Drake’s commitment as an anchor institution and this is best exemplified by this quote from Bryan Coffey at United Way:
“United Way of Central Iowa strives to further develop stronger and more equitable communities. We were able to UNITE our influential partner, Drake University and five Des Moines schools! Drake University stands as one of our top supportive education entities in Central Iowa and we are proud of this partnership!”
