Happy fall semester! Need a refresher on what Information Technology Services (ITS) offers? Or, are you new to Drake? Here’s a snapshot of what you need to know.

ITS News & Announcements: Information on outages, new ITS initiatives, and other important news can be found at drake.edu/its, on our IT service portal at service.drake.edu/its, or by following @DrakeITServices on Twitter. Want outage notifications texted to you? Opt in by texting DrakeITS2018 to phone number 226787. We also include regular announcements in OnCampus.

ITS Support Center: Due to flooding this summer, the ITS support center is currently located on the 2nd floor of Collier-Scripps. Walk-in support is available Monday through Thursday from 8 a.m. to 6:30 p.m. and Fridays from 8 a.m. to 4:30 p.m. Phone support is available 24/7 by calling 515-271-3001 or you can report an issue using the IT service portal.

Classroom Emergency: Call 515-271-3002 for assistance. There’s also an on-campus support tech on-call Saturdays from 8 a.m. to 12 p.m.

IT Service Portal: Having a problem with technology? Need technology information? Visit the IT service portal at service.drake.edu/its to learn about technology services available, browse our knowledge base for how-to technology guides, or get assistance with a tech issue.

Tech Tuesdays: Join us for the second year of Tech Tuesdays. Held on Tuesdays throughout the academic year, these 50 minute professional development sessions are designed to provide you with resources to help you use technology more efficiently. Some sessions are being offered twice. Topics include Blackboard, Office 365, Project Management, IT Security, Internet Searching, and Qualtrics. Sign up and learn more at drake.edu/its/techtuesdays.

Learning Tech Resources: Not sure what technology is available on campus to support teaching and learning? Visit drake.edu/its/factstaff/learntech. This site provides information on the technologies supported on campus, getting started using them, and how to get assistance if needed.

New this summer! MyDrake campus portal: Launched this summer, myDrake is your new gateway to campus information, resources, and functions and is located at my.drake.edu. myDrake is replacing our current portal, blueView in mid-September. You’ll see links to the tools you need regardless of your campus role(s). To help you get started using myDrake, see the IT service portal guide at Using myDrake for Faculty & Staff (How-to).

Need online training resources? Check out our curated list of technology training resources for faculty and staff at Technology Training Resources for Faculty & Staff.

Not sure how to get started using campus technology? Visit drake.edu/its/facstaff/.

Carla Herling, ITS