In early November, we worked with our vendor partners to develop the temporary solution of creating separate FollowMe printing queues for Lexmark and Konica Minolta printers (one for each device for color and for black and white). This is not ideal, but it has allowed everyone on campus to print to a printer of choice.

We intended for this to be a stop-gap measure, and have been continuing to work with PaperCut and LRI to resolve the issue. While a possible solution has been identified, we have decided to wait to update print queues until the summer. This will allow us additional time to test, and let us launch the changes with less impact to campus. Our goal is to return to a single black and white FollowMe queue and a single color FollowMe queue that will work across both types of devices prior to fall semester. Once we have scheduled this change, we will communicate more specifics on timing. Watch OnCampus and the other standard ITS communication channels (blueView login screen, ITS website, Twitter) for more information.

—Chris Mielke, ITS