Faculty and staff who use Drake-managed Mac computers will soon see a more reliable process for installing required macOS updates. 

The update schedule isn’t changing. When a required macOS update is released, you’ll continue to have 10 days to install it. The technology managing these updates is being improved so that required updates are applied more consistently. 

What Mac users should expect 

• You’ll receive the usual notification when a required update is available. 

• You may install the update at a convenient time during the 10-day window. 

• If the update hasn’t been installed by the deadline, it will be enforced at or after 5 p.m. 

• If your Mac isn’t used during the update window, the update may begin when you next use the computer. 

How to prepare 

Install updates promptly when notified. Before beginning, save your work, close open applications and connect your Mac to power. Updates may require a restart, so choose a time when you can briefly be without your computer. 

Keeping your Mac current helps protect your device and the campus technology environment. Thank you for completing required updates within the notification window. 

Need Help? 

If you experience issues relating to macOS updates or have questions, submit a Computer/Printer/Software Issue ticket through the University Service Portal or call the ITS Support Center at 515-271-3001. You can also visit us in the lower level of Carnegie Hall; bring your device with you.