ITS is committed to keeping our campus computers safe and running smoothly. As part of this ongoing effort, we’ll be rolling out important security updates to Drake-owned Windows computers over the coming weeks.

Most faculty and staff won’t notice anything different, since these updates will install automatically through the normal Windows Update process, usually in the background. Occasionally, your computer may restart and display a white screen with a message asking you not to turn it off. Don’t worry—this is perfectly normal and means the update is working as intended.

If you do happen to encounter this screen, simply let your computer finish the update. No action is required beyond waiting for the process to finish. This helps ensure your device stays secure and reliable.

ITS aims to be proactive and transparent so that, if you experience something unexpected, you know what’s happening and can rest assured your computer is being kept safe. Thank you for helping us keep our campus technology secure.

If you have any questions or concerns, please feel free to reach out to the Support Center by submitting a ticket online through our service portal, visiting Carnegie with your device, or calling 515-271-3001.

— Becky Klein, ITS