As we start a new semester, here are a few changes, and reminders about all things tech at Drake.

ITS support: Visit our IT service portal at service.drake.edu/its (or click the ITS Support button in myDrake) to get answers or report any tech issues. You can also call 515-271-3001 or visit the lower level of Carnegie Hall.

eduroam wireless network: Connect to the eduroam wireless network on campus and sign in using your Drake email address and password. Over the summer, ITS staff added additional connection points to strengthen the wireless network in the residence halls. Still having an issue connecting in your room? Or in another campus building? Report a Network Issue, and ITS staff will investigate. Reminder: DUGuest is only for visitors and many campus resources are unavailable from this limited network.

Gaming and streaming devices: Connect your gaming console, smart TV, or streaming device at registeradevice.drake.edu/ using a device connected to the eduroam network and follow the onscreen instructions. See Connecting a Game Console, Smart TV, or Streaming Device to the Drake Network (How-to). If you live in the residence halls, and want a wired connection, please submit a Network Request.

myDrake campus portal: Access myDrake at my.drake.edu. It provides links to many other applications and sites with information about campus life and access to the functions you need including Self Service/MyDUSIS, email, and Blackboard Learn Ultra.

Blackboard Learn Ultra: There are major changes in the look and feel of your courses this fall in Blackboard Learn Ultra. Visit Getting Started: Navigate Inside a Course to see what’s changed. Need help once you’re in Blackboard Learn Ultra? Look for the purple question mark in the bottom corner of your screen. Direct any questions about a specific course to your instructor, but if you have technical issues, visit the Blackboard Learn Ultra category in the ITS Service Portal.

Campus printing: New printers are being rolled out across campus, so you might already see a new device in your area. Upload documents to the virtual queue at print.drake.edu and print at any device across campus. Full time students receive a $20 printing credit each semester. Learn more at Printing for Students (How-to). If you’re using your Drake ID to print for the first time (because you’re new, or you had to replace your ID card), you must activate your card before printing or copying. See Activating your Drake ID for Printing or Copying (How-to).

MyDUSIS/Self Service: Over the summer, we released updated screens and functions in MyDUSIS/Self Service and will be releasing additional updates throughout the year. My Information, located in the My Drake Profile section of myDrake takes you to an updated screen that’s a central location for your personal information. If you’re a student worker, you’ll see new screens for submitting your timesheets from the Employee Dashboard link in the Student Employment section of myDrake. Learn more at Filling out Timesheets for Student Employees (How-to).

Connect with ITS: Want to know about tech changes? Outages? Watch for more ITS information in upcoming issues of OnCampus, follow Drake ITS on Twitter @DrakeITServices, watch our news feed on drake.edu/its or service.drake.edu/its, or sign up for outage text messages by texting DrakeITS2021 to phone number 226787. NOTE: You must be already signed up to receive texts from Bulldog Alerts to add the ITS outage messages.

Want to work for ITS? Log in to Handshake from myDrake (in the Campus Resources section) and apply for a student support center tech position. Open to all majors and years, no experience required.

Not sure what other tech Drake ITS offers?  Visit drake.edu/its/students to learn about tech resources and tools available to you.

— Carla Herling, ITS