Drake Online & Continuing Education has worked with ITS, including Academic Emerging Technologies (AET), to develop a new service for faculty and instructors developing and teaching online classes. A new portal has been established in TeamDynamix for service requests related to online teaching. Faculty and instructors can choose between two services: Online Course Consultation and Online Course Issues. Consultation is focused on helping faculty who are developing a course. Course Issues is for instructors experiencing technical issues in their online classes. In addition, we will be building a library of knowledge base articles to support online teaching throughout the next year.

The portal is live and faculty can begin requesting assistance immediately.