ITS support: Due to campus social distancing requirements, the support center in Carnegie Hall is not open for walk-in assistance. Visit our IT service portal at service.drake.edu/its (or via the ITS Support button in myDrake) or call 271-3001 to get answers or report any tech issues. Our distance support options allow ITS staff to resolve many problems remotely. Our distance support options allow ITS staff to resolve many problems remotely. In-person appointments will only be scheduled after submitting an online or phone request if remote resolution doesn’t work.

eduroam wireless network: Connect to the eduroam wireless network on campus and sign in using your Drake email address and password. DUGuest is only for visitors and many campus resources are unavailable from this limited network.

Game and streaming devices: To connect your gaming console, smart TV, streaming device go to the device registration portal at https://registeradevice.drake.edu/ using a device connected to the eduroam network and follow the onscreen instructions. See Connecting a Game Console, Smart TV, or Streaming Device to the Drake Network (How-to) for additional information. If you live in the residence halls, and want a wired connection, please submit a Wired Network Issue request.

myDrake campus portal: Access myDrake at my.drake.edu. It provides links to many other applications and sites with information about campus life and access to the functions you need including Banner Self Service (MyDUSIS), email, and Blackboard Learn.

Blackboard Learn: As we start upgrading to the latest version of the Blackboard Learn, our Learning Management System (LMS), the courses landing page has a new look. Learn more at Getting Started with Ultra Base Navigation in Learn Ultra (How-to). Want to use a mobile device to access Blackboard Learn? Download the Blackboard app from your device’s app store.

Campus printing: You can upload documents to the virtual queue at print.drake.edu and print at any printer across campus. Full time students receive a $20 printing credit each semester. Learn more at Printing for Students (How-to). If you’re using your Drake ID to print for the first time, you’ll have to activate your card by tapping it on the card reader on any campus printer.

Connect with ITS: Want to know about changes being made? or any outages? Watch for more ITS information in upcoming issues of OnCampus, follow Drake ITS on Twitter @DrakeITServices, watch our news feed on drake.edu/its or service.drake.edu/its, or sign up for outage text messages by texting DrakeITS2020 to phone number 226787.

Interested in working for Drake ITS? Log into Handshake from myDrake (in the Campus Resources section) and apply for a Support Center Tech position. Open to all majors and years.

Not sure what other tech Drake ITS offers? Visit drake.edu/its/students to learn about all of the tech resources and tools available to you.

— Carla Herling, ITS