On Oct. 1, Microsoft will be decommissioning Basic Authentication, an older back-end protocol that allows us to log into email applications, in favor of a more secure method called Modern Authentication.
Modern Authentication is already built-in and enabled in newer versions of Outlook, but there are many other email clients that are incompatible, which will cause them to stop working when Basic Authentication is disabled on Oct. 1, 2020.
Over the next few months, ITS will be installing compatible versions of Outlook on all Drake-owned computers missing this software. If you are using Outlook 2016 or newer on a Drake-owned computer, no action is required.
If you use an older version of Outlook or a third-party email client to access your Drake email account from a Drake-owned computer, personal computer, or mobile device, you have a few options to ensure your access is not interrupted on Oct. 1:
- Switch to Outlook on the Web. Outlook on the Web is available through myDrake at the My Email link. No software installation or changes are required with this option.
- Switch to Outlook 2016 or newer. If you are using a third-party mail program, your mail may not be able to be migrated into Outlook.
- Verify whether your third-party email program or app will work with Modern Authentication. Many email software publishers are updating their software to ensure continued compatibility, but check to make sure yours will work.
The following third-party desktop and mobile apps are currently known to be compatible with Modern Authentication:
- The native Mail app for iOS 11.x and newer
- Apple Mail on MacOS 10.15 and newer
- Outlook 2016 and newer
- Outlook for iOS and Android
For additional information, see Preparing for Modern Authentication (How-to).
Microsoft Outlook is the only mail and calendar application supported by Drake—all other apps are not guaranteed to work and are not supported by ITS.
As the Oct. 1 cut-off date approaches, ITS will send additional communications to those affected to ensure email access is not interrupted.
If you have any questions or need assistance with changing email clients on a Drake-owned computer, please visit the ITS Service Portal at https://service.drake.edu/its.
—Peter Lundstedt, ITS