What Faculty & Staff Need to Know About the New App Rollout

ITS is pleased to announce an upcoming upgrade to the Self Service application on all Drake-owned Mac computers. In March, the current Self Service app will transition to the new Self Service+ platform, providing an improved experience while maintaining familiar features.

What’s Changing?

The shift to Self Service+ won’t require you to install a new app manually or restart your computer. When the upgrade is officially released by our vendor partner, Jamf, the old Self Service app will automatically disappear and be replaced by Self Service+. The icon and overall look and feel of the app will remain similar, ensuring a seamless transition for all users.

What Should You Expect?

• Automatic Transition: The upgrade will be pushed out remotely. No action is needed by you to receive the new app.
• Consistent Appearance: The Self Service+ icon will look the same as the previous version, so you’ll recognize it easily.
• No Restart Needed: You won’t need to restart your Mac during this process.
• Dock Icon Changes: If you have the current Self Service app in your dock, it may disappear or show a “?” icon and stop working. Simply open your applications folder to launch the new Self Service+ app. You can also add it to your dock for easier access if you prefer.

Questions?

If you have any questions or concerns about this transition, contact us through the ITS support portal at service.drake.edu/its or by calling the ITS Support Center at 515-271-3001. We’re here to ensure this upgrade is as smooth as possible for everyone on campus.

— Becky Klein, ITS