The annual Survey of Administrative Services (SAS) is a valuable tool for gathering feedback from faculty and staff about the services provided by Facilities Planning and Management. This survey helps highlight successes and areas for improvement, creating an opportunity for the team to assess their performance and address any concerns. By using the feedback, FPM staff can make informed decisions to enhance our services and ensure better support for the campus community.
The results from this year’s Survey of Administrative Services (SAS) indicate a strong positive trend in overall satisfaction with Facilities Planning and Management (FPM) services. Respondents have provided encouraging feedback, highlighting several areas where FPM has made significant improvements over the past year in staff courtesy, professionalism, knowledge, timeliness and exhibiting the core values.
The Electrical Services Team has achieved an outstanding milestone by winning the FPM Annual Golden Bulldog Award, thanks to their exceptional performance and an impressive satisfaction rating of nearly 92%. This year, the team stood out among nine FPM-specific services, with improvements in satisfaction across all FPM areas. Congratulations to Corey, Ron, and Josh for their hard work and dedication—this achievement truly reflects their commitment to excellence!
Overall satisfaction with FPM has seen a notable increase from the previous year, rising by 4.7% to reach over 78%. This improvement is a direct result of the hard work and dedication our team has shown throughout the year, successfully closing nearly 5,000 work orders.
FPM is dedicated to continuously identifying areas for improvement. In the coming year, improving communication with the campus will be a top priority. We will proactively clarify the roles and responsibilities of FPM services to the campus community. Furthermore, FPM management will consistently review and update work orders to ensure issues are addressed promptly and information is communicated back to building contacts.
— Kevin Moran, Executive Director FPM