The Offices of Finance and Financial Aid would like to thank everyone for taking the time to complete the Administrative Services Survey earlier this fall.  We have gained valuable feedback to help us maintain and improve the services we provide to students, faculty, and staff.

Ratings for nearly every question improved over the prior year ratings.  Each of the departments within Finance individually scored between 4.4 and 4.8 on the 5-point scale.  The overall satisfaction with the services provided by the Offices of Finance and Financial Aid score was 4.62 compared to 4.42 in 2023.  While there is always room for improvement, the unit’s staff are clearly doing their best to meet our service-oriented objectives to:

• Ensure our constituents are engaged and informed
• Ensure integrity and transparency
• Process university resources timely and accurately
• Improve service excellence

The comments included in the survey were very helpful.  We appreciate the many positive comments that recognized outstanding service provided by staff.  An item for improvement that we noted and plan to work on over the next year is to review our rules and processes for unnecessary complication and difficulty in navigation.  Another is to ensure that we are timely in our communications and responses.  Like most areas of campus, reductions in staffing within the Finance and Financial Aid functions have put additional pressure and expectation on the existing staff and we request continued grace as we work to streamline and continually improve our operations.

Thank you again for participating in the Administrative Survey and please know that your input is reviewed and analyzed by the entire staff of the Offices of Finance and Financial Aid.

– Adam Voigts, Chief Financial Officer