The annual Survey of Administrative Services, SAS, is an opportunity for faculty and staff to provide feedback on how services are performed across the campus. Facilities Planning and Management uses this input to celebrate our successes over the last year and where opportunities for improvement may lie within our team.
Survey respondents provided largely positive feedback about FPM services. Satisfaction with FPM staff courtesy, professionalism, knowledge, timeliness, resolution of issues and communication regarding work orders and projects received similar ratings to last year.
The eleven FPM specific services that were evacuated received ratings in which some services were slightly lower this year than the past year, with a few services receiving higher marks. Grounds team is this year’s winner of the FPM Golden Bulldog Award, 2nd year in a row, for receiving the highest satisfactory rating within FPM at 4.57 out of 5. Congratulation to the Grounds Team!
Overall satisfaction with FPM dipped a little from the previous year. We contribute this to several factors, the lower number of respondents to the survey, and from the comments, truly understanding the role of FPM. Our team is dedicated to maintaining campus buildings and grounds to the best of our abilities. We recognize there are some outdated systems and infrastructure, but those are still operational due to the hard work of the staff. We would like nothing more that be able to remodel and updated every building, until that time, our staff is ensuring that the learning environment is to the utmost main concern of our mission.
FPM continues to review areas of opportunities for improvement. This coming year communication to the campus remains a top priority. Keeping everyone updated on work orders or projects that affect their daily routine tends to be an area that gets many comments on the survey. Being proactive and reporting and addressing issues prior to those becoming larger concerns is going to be followed through by our front-line staff. Lastly, FPM will continue to exhibit the core values in everything we do.
— Kevin Moran, Facilities Planning and Management, Executive Director