The Survey of Administrative Services had a record number of responses this year—a robust 616 responses compared to 217 in 2021 and 414 in the survey’s inaugural year, 2017. A huge thank you to the campus community for taking the time to provide this important feedback. Individual units will now delve into the results—celebrating accomplishments and addressing areas for growth and improvement. This annual process is a critical part of our planning cycle. Examples of steps taken in response to survey results by administrative units in the past includes new customer service standards, improved monitoring of open ticket items, customer service training, and the use of technology to address inefficient or error-prone processes. The bottom line: the time our campus community takes to complete the survey is valuable and important—thank you! Watch for future OnCampus communications from individual units addressing this year’s results and priorities for improvement in the year ahead.

— Venessa Macro, Chief Administration Officer