To ensure the safety and security of the Drake community and remain compliant with federal and local regulations, ITS will be enabling E911 calling within the Teams Phone System. This will allow Teams to send an approximate location to emergency services personnel when a user dials 911 from that device. 

E911 services will roll out to Drake faculty and staff using the Teams client in early August. It will not impact any other calling features. Once the feature has been released, individuals calling from the Teams app on their computer or cellphone may receive a notification within the Teams Calls module to confirm or manually update their approximate location displayed in the lower left corner of the Calls module. This location will update as a wireless device is moved around campus. The location of “fixed” handsets will be configured by ITS and no action will be needed by the user.

The location feature is only used to send to emergency services personnel when a 911 call is made and is not available to any other individual or organization you call.

To learn more about the E911 calling feature within Teams please see E911 Calling with Teams (FAQ).

— Jeff Regan, ITS