Welcome Back! Here’s what’s new over winter break from ITS as well as a reminder of what ITS offers and how to get assistance if needed.

Multi-Factor Authentication (MFA) now required: ITS rolled out multi-factor authentication across campus. This means you’ll need an additional method of proving your identity every time you log into key campus systems including myDrake, Blackboard, Self Service (formerly MyDUSIS), and Touchnet. This will help keep your information, and campus information more secure. Learn more at Using Multi-factor Authentication (FAQ).

MyDUSIS is now Self Service: The MyDUSIS link in the Commonly Used Apps section of myDrake was changed to Self Service and takes you to a new landing page–see Navigating Self Service (How-to). Additionally, other former MyDUSIS-related links have been renamed or removed as Self Service has prominent links to access key functions. You’ll see new screens for your student profile and will now need to use MFA to access Self Service screens. Learn more about the changes in these Self Service Guides for Students.

Proxy Access: A new method, Proxy Access, is now available for students to allow parent/guardian(s) access to their information (see Authorizing Proxy Access (How-to) for instructions). If you had previously authorized your parent or guardian, you’ll need to re-enroll them in the new system before February 1.

IT Service Portal: You can visit the IT Service Portal at service.drake.edu/its 24/7 to browse for tech guides, see what Drake ITS offers, or request assistance with a tech issue.

Support Center: The ITS support center is located in the lower level of Carnegie Hall. Walk-in support is available Monday–Thursday from 8–6:30 p.m. and Fridays from 8–4:30 p.m. Phone support is available 24/7 by calling 515-271-3001 or you can report an issue using the IT service portal.

ITS News & Announcements: Information on outages, new initiatives, and other news can be found at drake.edu/its, on service.drake.edu/its, or by following @DrakeITServices on Twitter. Want outage notifications texted to you? Opt in by texting DrakeITS2021 to phone number 226787. We also include regular announcements in OnCampus.

Live in the residence hall and want to connect a new game console or streaming device? Follow the instructions at Connecting a Game Console, Smart TV, or Streaming Device to the Drake Network (How-to) to connect wirelessly. Want a wired connection? Submit a Wired Network Issue to request one.

Looking for an on-campus job? ITS is hiring student techs. As a student tech, you support students, faculty, and staff with day-to-day troubleshooting of campus-wide technical resources. No prior IT support experience is needed-all majors encouraged to apply. Training will be provided. Apply to be a student tech from the Handshake link in myDrake today.

Need online training resources? Check out our curated list at Technology Training Resources for Students.

New and not sure where to get started? Visit service.drake.edu/its/newstudents.

—Carla Herling, ITS