Welcome Back! Here’s what’s new over winter break from ITS as well as a reminder of what ITS offers and how to get assistance if needed.

Multi-Factor Authentication (MFA) now required: ITS rolled out a new method of multi-factor authentication earlier this month. This means you’ll need to use Microsoft Authenticator to prove your identity every time you log into key campus systems including myDrake, Blackboard, Self Service (formerly MyDUSIS), and Touchnet. This will help keep your information, and campus information more secure. Learn more about setting up using the Microsoft Authenticator app or text messages or calls at Using Multi-factor Authentication (FAQ).

MyDUSIS is now Self Service: The MyDUSIS link in the Commonly Used Apps section of myDrake was changed to Self Service and takes you to a new landing page–see Navigating Self Service (How-to). Additionally, other former MyDUSIS-related links have been renamed or removed as Self Service has prominent links to access key functions. You’ll see new screens for faculty and advising functions and will need to use MFA to access all Self Service screens. Learn more about the changes in these Self Service Guides for Faculty & Staff.

ITS News & Announcements: Information on outages, new initiatives, and other news can be found at drake.edu/its, on service.drake.edu/its, or by following @DrakeITServices on Twitter. Want outage notifications texted to you? Opt in by texting DrakeITS2021 to phone number 226787. We also include regular announcements in OnCampus.

IT Service Portal: You can visit the IT Service Portal at service.drake.edu/its 24/7 to browse for tech guides, see what Drake ITS offers, or request assistance with a tech issue.

Support Center: The ITS support center is located in the lower level of Carnegie Hall but is not currently available for faculty and staff walk ins. Phone support is available 24/7 by calling 515-271-3001 or you can report an issue using the IT service portal.

Have a classroom emergency? Call 515-271-3002. There’s also an on-campus support technician Saturdays from 8–12 p.m.

Need online training resources? Check out our curated list at Technology Training Resources for Faculty & Staff.

New and not sure where to get started? Visit service.drake.edu/its/newfacstaff.

—Carla Herling, ITS