ITS has been working to streamline and consolidate our service options in the IT Service Portal over the last year to make it easier for faculty, staff and students to know which service to use. The most recent changes have taken place in the Blackboard Learn Ultra category.
Where there were previously a number of services available to choose from, there are now only two options: Blackboard Learn Ultra Issue and Blackboard Learn Ultra Request.
The Blackboard Learn Ultra Issue will continue to be used in the same way as in the past. If you have an issue, are seeing errors, or need assistance with troubleshooting a problem, submit a Blackboard Learn Ultra Issue.
The new Blackboard Learn Ultra Request option combines multiple previous ticket types into one. Use the Blackboard Learn Ultra request for any of the actions below:
- Add/change/remove user access
- Consultation on how to best use Learn Ultra features
- Training
- Create custom course/site
- Merge courses
- Restore archived course
- Share/copy course content
When you submit your request, the form will guide you through a series of questions to determine the nature of your request and ensure you provide the necessary information for ITS staff to assist you.
The IT Service Portal is the preferred method of requesting assistance from ITS staff and allows for the best experience.
— Karly Good, ITS