In January, ITS began upgrading the campus phone system and moving faculty and staff extensions to Microsoft Teams. Previously, our phone system consisted of a patchwork of four different systems connected by a hub that was more than 30 years old. 

Throughout the year, ITS staff have moved additional extensions in common areas to Teams calling and have continued to decommission older systems. The overall project, however, is still in progress.  

Throughout this transition, faculty and staff have notified us of issues with response delays and dropped calls. If you have already reported an issue to the IT service portal, thank you. Our staff continue to work through these requests. As we troubleshoot issues it is very helpful for us to know when calls are dropped or other issues occur. If this happens, please submit a Calling/Phone Issue at the IT service portal.  

Thank you for your patience and assistance as we work toward this project’s completion. We are dedicated to providing reliable services and expect disruptions to decrease as this work progresses.   

— Keren Fiorenza, acting CITO, Information Technology Services