As we start a new semester, here are a few changes, and reminders about all things tech at Drake.

ITS support: Due to campus COVID-19 protocols, the support center in Carnegie Hall is not open for walk-in assistance for faculty and staff. Visit our IT service portal at service.drake.edu/its (or click the ITS Support button in myDrake) to find answers or report any tech issues. You can also call 515-271-3001. Teaching on campus and have a classroom emergency? Call ext. 3002.

ITS staff are able to resolve many problems remotely. In-person appointments will only be scheduled if remote resolution doesn’t work.

eduroam wireless network: Connect to the eduroam network on campus and sign in using your Drake email address and password. Reminder: DUGuest is only for visitors and many campus resources are unavailable from this limited network.

Blackboard Learn Ultra: Within Blackboard Learn Ultra you’ll see a little purple question mark in the bottom corner of your screen where you can access help. If you run into technical issues, visit the Blackboard Learn Ultra category in the IT Service Portal to request assistance. Learn more about changes and key features at www.drake.edu/its/learnultra.

MyDUSIS/Self Service: Over the summer, we released updated screens and functions in MyDUSIS/Self Service. There are two new buttons in myDrake in the Human Resources section: My Information and Employee Dashboard. My Information takes you to an updated screen to access your personal information. You’ll go to the Employee Dashboard to submit or approve time or leave, view your tax information, review past jobs, and access your pay information. Learn how to use these updated features in the MyDUSIS/Self Service guides in the IT Service Portal.

Campus printing: New printers are being rolled out across campus, so if you don’t see a new device in your area, you will sometime this semester. Reminder: faculty/staff prints and copies now charge to your home organization in Banner- the department that pays your salary, instead of being able to select from multiple FOAPALs. Learn more by visiting the printing project FAQ at www.drake.edu/its/printing or Printing for Faculty and Staff (How-to)

Connect with ITS: Want to know about tech changes? Outages? Watch for more ITS information in upcoming issues of OnCampus, follow Drake ITS on Twitter @DrakeITServices, watch our news feed on drake.edu/its or service.drake.edu/its, or sign up for outage text messages by texting DrakeITS2021 to phone number 226787. NOTE: You must be already signed up to receive texts from Bulldog Alerts to add the ITS outage messages.

Not sure what other tech Drake ITS offers? Visit drake.edu/its/facstaff to learn about tech resources and tools available to you.

— Carla Herling, ITS