The Offices of Finance and Student Financial Planning would like to thank everyone for taking the time to complete the Administrative Survey in October 2020.  We have gained valuable feedback to help us maintain and improve the services we provide to students, faculty, and staff.

Ratings in nearly every question increased over the prior year.  Each of the departments individually scored between 4 and 5 on the 5-point scale.  While not a statistically significant difference, the overall satisfaction with the services provided by the Offices of Finance and Student Financial Planning increased to an average score of 4.49 this year compared to 4.38 in 2019.  While there is always room for improvement, the unit’s staff are clearly doing their best to meet our service-oriented objectives to:

• Ensure our constituents are engaged and informed,
• Ensure integrity and transparency,
• Process university resources timely and accurately, and
• Improve service excellence.

The comments included in the survey were very helpful.  Several comments related to the shift to more electronic processes as necessitated by the pandemic with many staff working from home.  There were many positive comments all centered around the staff being knowledgeable, approachable, kind, reliable, responsive, and helpful, as well as sharing an attitude of fun.  There were also several valuable suggestions for improvement.  The most significant theme identified is the need to approach interactions with a collaborative mentality rather than beginning from a place of distrust.

Thank you again for participating in the Administrative Survey and please know that your input is reviewed and analyzed by the entire staff of the Offices of Finance and Student Financial Planning.

— Adam Voigts, Finance & Administration