ITS support: Due to campus social distancing requirements, the support center in Carnegie Hall is not open for walk-in assistance. Visit our IT service portal at service.drake.edu/its (or via the ITS Support button in myDrake) or call 271-3001 to get answers or report any tech issues. Our distance support options allow ITS staff to resolve many problems remotely. In-person appointments will only be scheduled after submitting an online or phone request if remote resolution doesn’t work.

eduroam wireless network: Connect to the eduroam network on campus and sign in using your Drake email address and password. DUGuest is only for visitors and many campus resources are unavailable from this limited network.

Blackboard Learn: As we begin to upgrade to the latest version of the Blackboard Learn LMS, the courses landing page has a new look. Learn more at Getting Started with Ultra Base Navigation in Learn Ultra (How-to). We’ve also added a campus Zoom license to use with Blackboard. Please note if you have not already logged into Zoom with your Drake credentials, please visit https://drake-edu.zoom.us once to create your account. For more on using Zoom with Blackboard visit Linking Zoom in a Blackboard Learn Course (How-to).

Connect with ITS: Want to know about changes being made, or any outages? Watch for more ITS information in upcoming issues of OnCampus, follow Drake ITS on Twitter @DrakeITServices, watch our news feed on drake.edu/its or service.drake.edu/its, or sign up for outage text messages by texting DrakeITS2020 to phone number 226787.

Not sure what other tech Drake ITS offers? Visit drake.edu/its/facstaff to learn about all of the tech resources and tools available to you.

— Carla Herling, ITS